HRSS Service Team Analyst III - Projects and Business Analyst

About the Role

• HRSS Projects and Business Analyst owns and runs process improvement and business projects for the rest of HRSS.
• They must understand team performance metrics and working closely with the HRSS Team Leads, SMEs, and stakeholders to drive process improvement initiatives.
• Responsible for helping roll out key business projects from the program team and coordinating with the different project team members to drive completion.
• Collaborate with HRSS Team Leads on small-and large-scale projects and effectively prioritize projects based on their criticality and impact on the overall business.
• Assist the leadership team with business reporting needs, such as completing business presentations like the MBR and QBR and running tactical discussions.
• Able to support ticket queues if and when needed.

What you will do:

• Proactively and independently collaborate with key stakeholders and business partners.
• Support the HRSD Program Team in rolling out critical projects and initiatives.
• Run and own process improvement projects end-to-end
• Presenting business performance metrics (MBR, QBR, etc) to the program, partners, and stakeholders.
• Submit enhancement tickets and monitor their completion.
• Facilitating business meetings with HRSS Leadership
• Complete business reporting and other administrative work as assigned.

Basic Qualifications

• Fluently communicate in both English and Spanish (C1+)
• 1+ year of experience in an HR-related field is a plus
• Prior experience in technical troubleshooting
• Robust data analysis, information processing, and presentation skills using spreadsheets with formulas and SQL
• Strong stakeholder management skills
• Strong communication and problem-solving skills
• Creative and resourceful thinking.
• Business aptitude and big-picture thinking.
• Background in process improvement methodologies such as Lean, Six Sigma, Agile, Kayzen, and Business Process Management.

Preferred Qualifications

• Experience as a process expert in HR or HRSS

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [email protected].