Hub Manager

Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB's end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.

Our MaxAB talent is dedicated to upholding the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.

If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.

Job Purpose:

• Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.

Job Description:

• Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA.
• Responsible for overall operational management and performance of Hub and delivery operations.
• Assign delivery to couriers according to schedules and route plans.
• Ensure that the process and employees are working smoothly and efficiently.
• Achieve KPI & SLA of delivery & pickup commitment.
• Train and develop industry best practices and SOPs to operations and customer service team members.
• Evaluate all aspects of employee performance and provide coaching or discipline as needed.
• Provide operations staff with guidance and support to cope with volume growth.
• Reassign responsibilities based on change in volumes or geography.

Job Requirements

• Min of 3 Years in the same role in a logistics last mile operation industry 
• Strong knowledge of courier operations process 
• Knowledge of proper freight handling/loading techniques
• Verbal and written communication skills (Arabic and English)
• Comfortable with direct people management
• Problem Solving
• Process Improvement
• Ability to communicate effectively with all levels of operations & management