HyperCare Manager (Accounting)

*Must have SaaS Support Leadership & automotive experience to be considered 

Job Description

We're looking for an enthusiastic person who loves challenges, pushes boundaries and is passionate about delivering awesome customer experiences. In this senior-level role, you will be a subject matter expert in your domain to help review operational goals, system setups and communicate with our dealership partners regarding support issues to help keep the support team on track and in-line with processes and deliverables. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment. 

Seeking Domain Experts in: 

• Accounting 

Key Responsibilities

• Leading others to work effectively in a strong customer service and team-oriented environment 
• Communicating regularly with external and internal partners. From dealer partners to internal leadership and account managers. Providing reports and updates on all projects and open critical client issues. 
• Identifying system improvement opportunities based on tracking product support requests or repetitive issues and making recommendations to implementation, development and engineering on potential solutions 
• Facilitating partner meetings to communicate objectives, status on targets and gather information regarding any roadblocks the support team may be facing 
• Collaborating effectively in a fast-paced exciting environment to ensure that deployments, releases and activities are properly validated 
• Up to 25% travel (fly) to client sites if necessary 

Skills and Experience

• Excellent customer management track record 
• Excellent written and spoken communication 
• Strong problem solving and creative thinking 
• Love solving complex technical problems and having fun while doing it 
• Automotive software implementation and/or support experience
• Required flexibility for hours between 7am EST-9pm PST 

Preferred Skills

• SaaS experience
• Good understanding of ITIL process guidelines for incident, change and problem management 
• Dealership experience and DMS familiarity 

Perks and Benefits

• Competitive compensation and generous stock options  
• 100% employer-paid top-of-the-line medical, dental and vision coverage  
• Great benefits including unlimited PTO, parental leave and free snacks and beverages  
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies  
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper  
• Work on the latest and coolest technologies – everything is home-grown and built ground-up  
• A dynamic work environment with a strong sense of community and collaboration  
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy  
• Exciting opportunities for career growth and development  

The salary range for this position is $70,400 - $119,000. The salary range describes the minimum to maximum base salary range for this position across applicable US locations. This position is also eligible for a bonus whereby total compensation may exceed base salary depending on individual performance.The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Your recruiter can share more about the specific salary range during the hiring process. In addition to the compensation listed, this position is eligible for equity compensation.

Current Tekion Employees – Please apply via Greenhouse Internal Job Board