Implementation Engineer

Who is DexCare?

DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Born within Providence, DexCare addresses tech gaps by aligning supply and demand, recently securing a $75 million Series C funding round led by ICONIQ Growth, alongside partners like MGB, Kaiser Permanente Ventures, and others, to modernize healthcare infrastructures for an inclusive ecosystem.

What is DexCare?

DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimize capacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease. 

For more information, visit www.dexcare.com or follow us on LinkedIn. 

DexCare is looking for an Implementation Engineer to perform technical implementation activities following a customer sale. The primary responsibility of this role is to configure the core services of the DexCare solution. This role collaborates with clients, project management, sales, product, engineering, and technical support resources to ensure implemented projects accurately address customer needs and are appropriately supported by key stakeholders. 

What You'll Do

• Identifies client’s core service requirements on assigned implementation projects
• Manage and perform high quality core service build and scripting on assigned implementation projects to hit established project deadlines and meet client requirements
• Identify opportunities to improve processes and efficiency. Author scripts or perform other build to implement the improvements
• Provides technical input and recommendations to client and DexCare teams to achieve client’s desired outcomes
• Provide demonstrations of the solution as needed during the implementation cycle
• Coordinates closely with the internal engineering and other technical teams as necessary
• Provides coaching and professional development to others enhancing their product knowledge, technical acumen, and technical sales skills
• Identifies and implements process improvement within the technical and implementation teams 

What You'll Bring

• BA/BS degree in Computer Science, Engineering, Mathematics, or related fields (or equivalent experience) plus at least 1-5 years of experience in an implementation engineering role
• Proficient analytic, problem solving, and leadership skills required, including a thorough understanding of how to interpret customer business needs, and translate them into technology
• Effective communicator and collaborator across internal and external teams
• Proficient understanding of Python and SQL programming
• Experience with relational databases (SQL Server and/or Oracle)
• Experience with Atlassian Product Suite and other project management systems (Confluence, SmartSheet, SalesForce, etc.)
• Experience working with Cloud Platform Services, such as MSFT Azure or Amazon AWS, with working knowledge of APIs to interface third parties




Preferred Experience

• Basic understanding of HTML, Javascript, Typescript, and CSS concepts and techniques
• Technical understanding of Electronic Medical Record (EMR) systems such as Epic, Cerner, Athena, etc. 
• Experience with DataDog and Splunk monitoring tools

DexCare is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. DexCare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. DexCare provides reasonable accommodation to all applicants who require such accommodation to apply for the position or to perform the essential functions of the job.