Implementation Manager

About Us: 

Verifiable provides industry-leading, API-first solutions to automate credentialing and provider network management for the healthcare industry. Our software is used by some of the largest and fastest growing healthcare companies like Humana, TriWest, Spring Health, Modern Health, Talkspace and Grow Therapy. We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.

Responsibilities

• Proactively manage customer relationships from sales handoff to successful implementation
• Partner directly with clients to enable them to successfully implement Verifiable based on their unique scope and business objectives
• Project manage the implementation process by aligning on project requirements, managing project plans, owning all customer communication, and coordinating teams to drive success through implementation
• Effectively manage project expectations through regular meetings, project status reports and maintaining great relationships
• Collaborate with internal teams on the configuration component of implementation
• Organize and coordinate customer onboarding and training through virtual web conferences
• Serve as the primary contact for all customer-facing requests during implementation
• Act as a subject matter expert of the Verifiable product to drive product adoption

Requirements

• 3+ year of Implementation or Project Management experience in a highly technical SaaS startup environment
• Having implemented a Salesforce-integrated product is a huge plus.
• Able to effectively manage and prioritize workload to include driving implementation projects for several customers at a time while addressing each customer's unique needs
• Possesses a fundamental understanding of project management methodologies, including scoping, consulting, issue/risk identification, and communication of overall project status
• Self-starter able to thrive in a fast-paced, highly ambiguous environment
• Highly collaborative, organized, detail oriented, solutions focused, and able to problem solve on the spot
• Excellent written and verbal communication skills
• Ability to specify technical changes/needs to technical teams

More About Verifiable:

We’ve grown to over 100 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.

We value the many benefits of remote work, so we’re fully distributed across the US and internationally.

Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.