Implementation Specialist - Integrations

About the Role

Our Implementation Specialists have a unique opportunity to work as experts within a specific defined specialty – Integrations

This role requires coordination across multiple internal and external teams to meet dealership and OEM required deliverables and partnering with the onsite implementation teams to provide operational visibility. Candidates for this role need to have an in-depth understanding of both the automotive industry and the Tekion platform.  

Key Responsibilities

• Provide guidance to internal teams and end users in the most effective methods of building and maintaining financial statements
• Collaborate with product managers and conversion teams to identify and implement efficiencies that drive accuracy and speed
• Improve checklists and sign-offs to drive understanding, transparency and accuracy
• Lead internal cross-department training sessions to build a collective understanding of dealership processes
• Establish best practices and defaults. Work with internal teams to automate steps where possible
• Develop and document feedback/experience from end-users

Specialty Overview & Responsibilities 

Integrations

• Heavy focus on dealership workflows (for every dealership launched on our platform we partner with our dealers to define ideal workflows and implement them. This means working with 3rdparty vendors and OEMs to enable and configure integrations to ensure go lives go off without a hitch)
• Ensure 3rdparty and OEM applications are accurately mapped and enabled according to timelines that build the confidence of dealer operational leadership and end users 

Qualifications 

• 3+ years of DMS experience in the auto industry
• A passion for challenging the status quo by questioning and improving existing systems, including a playful intelligence
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Proven ability to take customer suggestions or insights and translate them into technical deliverables for internal implementation and product teams
• Ability to travel up to 10%

Preferred Qualifications

• 3+ years in Project Management
• PMP Certification

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, and parental leave
• The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• Dynamic work environment with a strong sense of community and collaboration
• Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development