Information Technology Intern

Information Technology Intern
 
What is iManage U?
iManage U provides students the chance to experience a dynamic, rapid growth technology company firsthand. iManage will provide a structured program which delivers project-based activities, improved knowledge of business fundamentals, tackling complex problem solving, collaboration, team building, and some fun experiences along the way! This year, our paid internship program will kick-off on Monday, June 2nd and will run through Friday, August 8th.
This internship will be based out of our downtown Chicago office, with activities requiring in-person presence.
 
Goals of the Program: 

• iM Making An Impact: Leave your mark on your team by owning and completing assigned projects 
• iM A Mentee: Learn from teammates across departments & gain perspectives from a diversity of people 
• iM A Connector: Meet & connect with as many interns and iManage employees as possible
• iM Inspired: Learn from our leadership team and ask questions during our lunch and learns 
• iM Social: Enjoy social events, and everything iManage has to offer this summer 

Being an intern on our Information Technology team means…. 
 
You will be part of the first line of defense for all IT Service Desk related problems. This includes hardware/software issues and deployment, password resolutions, VPN connections, data sync, and in-office conference technologies. You will be a technical expert in system administration for operating systems and hardware. You will use your technical foundation and knowledge to communicate effectively to employees about technical issues and provide resolutions.
We are furthermore expanding the candidates personal technical abilities, while empowering a path for continued growth within the technology space.
 
iM Responsible For…

• Serve as the first point of contact for employees seeking technical assistance.
• Support in-office staff during office hours and in-office events.
• Responding and triaging incoming service requests and incidents.
• Escalate unresolved issues to the next level and redirect them to the appropriate teams.
• Providing frontline support laptops, desktops, printers, mobile devices, and audio/ visual technology.

 iM Qualified Because I Have…

• Been pursuing a bachelor’s degree in Computer Science or Information Technology
• Knowledge of ticketing systems (Fresh Service).
• Strong communication skills with the ability to communicate technical information effectively.
• Comfortable working in a collaborative team environment
• Working knowledge of Microsoft Windows, Mac OS X, Zoom, and Microsoft 365 administration, including imaging, deployment, and maintenance.

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 
About iManage…
iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications. 
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
Learn more at: www.imanage.com
Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/
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