Information Technology Specialist- Networking

Introduction
The Client Innovation Center Zagreb is one of the strategic IBM Centers for global delivery of Technology Support Services to clients worldwide. Our teams deliver extraordinary client experience and ensure that client businesses are moving forward by combining skills and our best technical solutions with client needs.
The center is located in the City Plaza complex reachable easily by public transportation and offering a variety of content including cafes restaurants shops as well as a fitness center and kindergarten.
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
We are looking for talented people who will join our Global Multi-Vendor Network Support (MVS) Competency center. In this role you will have the chance to work with the best and brightest team and with cutting edge network technologies like Juniper Cisco F5 Checkpoint Palo Alto Fortinet and Riverbed. If you join our team you will develop your networking skills and you will acquire new certification levels for some of the listed vendors.

Your responsibilities would consist of:

Administrating and providing L1/L2 remote network support to both customers and internal field personnel in any country where IBM does business;
Handling requests and incidents;
Performing diagnose solving complex technical issues and providing root cause analysis;
Performing troubleshooting over remote access sessions as well as offline investigation of device logs and documentation;
Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms;
Use specialized debug equipment such as scopes and analyzers to isolate complex client problems;
Communicating and collaborating with various internal departments as well as external vendors/OEMs.

Required Technical and Professional Expertise
Strong verbal and written communication skills in English;
Willingness to learn new technologies;
Strong troubleshooting skills creative and able to think outside the box;
Strong technical expertise in all layers of the OSI model with a solid understanding of how each technology works
Ethernet and Switching
IP NAT and Routing
TCP UDP
Common Application Layer Protocols:
Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage
Independent worker and team player;

Preferred Technical and Professional Expertise
Experience and/or valid certification with Juniper/Cisco will be considered as an advantage;
Second European Language will be considered as an advantage.;
Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering Computer Science Telecommunications) will be considered as an advantage.