Infrastructure Engineer Senior - MicroSoft Teams Voice/Room Engineer

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in a field on a regular basis. Some responsibilities can be performed remotely. Additional locations may be considered.
As an Infrastructure Engineer Sr., within PNC's UCC Realtime Communication Technology organization, you can be based in Strongsville OH, Pittsburgh PA or Phoenix AZ.
We are seeking a highly skilled and motivated Microsoft Teams Rooms Engineer to join our Real Time communication and Workspace teams. The ideal candidate will be responsible for the deployment and management of Microsoft Teams Rooms, as well as the administration of applications such as Microsoft Teams, Zoom, App-Space and ITV. This role requires strong knowledge of conference room audio and video design, equipment, and associated technologies.
Key Responsibilities:
- Deploy and manage Microsoft Teams Rooms, ensuring seamless integration and functionality.
- Administer and support collaboration applications including Microsoft Teams and Zoom.
- Design and optimize conference room audio and video systems to enhance user experience.
- Configure and maintain related AV equipment, ensuring consistent operation.
- Utilize PowerShell, Intune and Graph API for automation and management of Teams-related tasks.
- Support and maintain the Microsoft Teams Rooms environment and BYOM, including hardware and software components.
- Troubleshoot and resolve technical issues related to AV systems and collaboration tools.
- Provide training and support to end-users on the use of Teams Rooms and collaboration applications.
- Collaborate with internal teams and external vendors to implement and support AV solutions.
- Stay updated on industry trends and emerging technologies to recommend and implement improvements.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred, equivalent experience will be considered in lieu of a degree
- Proven experience in deploying and managing Microsoft Teams Rooms.
- Strong knowledge of Microsoft Teams, Zoom, and other collaboration tools.
- Expertise in conference room AV design, including audio and video equipment.
- Proficiency in PowerShell scripting and Graph API.
- Basic knowledge of Microsoft Azure and its services.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., Microsoft Certified: Teams Administrator Associate) are a plus.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides expertise on platform engineering, while overseeing the team's effort and meeting customer needs. Uses technical knowledge and industry experience to design, build and maintain technology solutions.
• Develops software components and hardware for complex projects; aligns these with business strategies and objectives.
• Provides expertise on best practices, standards, engineering approaches and complex technical resolutions for processes.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCompetitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

CompetenciesApplication Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem Solving

Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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