Infrastructure Systems Analyst II

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Infrastructure Systems Analyst II

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

HVTI Informatics-Heart Vascular and Thoracic Institute

Job Code

T29004

Shift

Days

Schedule

8:00am-5:00pm

Job Summary

Join our team at Cleveland Clinic Martin Health and experience world-class healthcare at its best. Cleveland Clinic is named the No. 4 hospital in the United States according to the U.S. World & News Report. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Clinic you will build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for a Systems Analyst II to join our team of devoted caregivers. You will be the primary point contact representing the face of our Information Technology Division (ITD) and have a daily understanding of how clinical and business institutes interact with regional hospital leadership and operations. Your primary duties will include:

- Being primary point contact for incident and service request management, process, and escalation.

- Intaking ITD business analyst efforts and workflow scope, goals, prioritization, and value statement.

- Partnering with other shared services areas for standard operation procedures and incidents and requests.

-Understanding how Clinical Institutes and Share Services map to the regional hospitals and regional hospitals map back to the Institutes and Shared services areas.

The ideal future caregiver is someone who:

- Has a background of technology, such as infrastructure and desktop peripherals.

- Can multitask in a stressful situation.

- Works well in a close-knit, team-building environment.

- Can make decisive judgement under minimal supervision.

This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic. This position also offers caregivers flexibility as it is hybrid, allowing you to work from home 1-2 days a week.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Details

Responsibilities:

• Completes departmental projects and ongoing application support.
• Assists with scope and task plan development.
• Provides input to resource requirement development.
• Supports development of information system requirements.
• Develops process flow charts and reports on project status.
• Other duties as assigned.

Education:

• Associate's degree in Information Technology, Computer Science or related field.

Certifications:

• Microsoft, CompTIA, or equivalent preferred.
• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Minimum of three years of experience in information technology dealing with applications development and support, or end user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position.
• Offset: High School diploma/GED and five years of experience.
• Offset: Bachelor's degree and one year of experience.

Preferred Qualifications:

• Proficient in VMware
• NetApp storage experience
• Red Hat Linux administration (primarily Linux/Unix commands)
• MS SQL database experience (scripting)
• Slurm Workload Manager (scheduling)
• Computer networking (vlans, virtual switches)
• Bright Cluster manager
• Jupyter notebook

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 20 lbs.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Keywords: VMware, NetApp, Microsoft Hyper-V, Microsoft Storage Spaces, Linux, Unix, Scripting, Troubleshooting, Server, Storage, Network, vulnerability remediation

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after 90 days.

Cleveland Clinic Health System administers an influenza prevention program as well as a COVID-19 vaccine program. You will be required to comply with both programs, which will include obtaining an influenza vaccination on an annual basis, and being fully vaccinated against COVID-19, or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities