Institutional Investment Operations Manager

Department Overview- Operations Shared Service is responsible for end-to-end Client Onboarding and Data, Tax Operations, Client Services, Data Integrity and Strategy, Security Master, Regulatory Due Diligence and Approval to Transact. We act as data steward for core clients & related data elements. It also supports maintaining client data and lifecycle space through system integration, data validation, automation and instituting Lean workflow principles. In addition, provides strategy across the maintenance space that focuses on enhancing existing processes while mitigating risk and leveraging vendor solutions, where applicable.

Our teams work closely across the firm to develop and deliver new products and services, while mitigating operational risk and enhancing the client experience. We drive process and technology change to scale and automate our businesses. To summarize, for every new product launched and every trade executed, it is Operations Shared Services that develops and manages the processes and controls that enable business flow.

About the Role: Responsible for the overall operational performance of one or more processes within I&P. Contributes to formulation of organization wide operational strategy and policy, may serve on LOB/ Organization wide tasks or project teams. Manages processes and leads a team of ~ 10+ team members. Actively participates in projects/process enhancements and encourage creative thinking amongst the team. Focus on risk, controls & mitigating actions to reduce & or limit risk in its entirety.

Key Responsibilities- The Operations Shared Services team is a cross-functional group of teams that provide support for Reference Data as well as the broader Wells Fargo organization. The Shared Services organization aims to be the owners and stewards of both client and product data with a focus on operational excellence and superior client servicing. This is a senior management position with direct oversight over of Tax Operations functions. This individual will lead Tax validation team responsible for validating W-9, W-8BEN, W-BEN-E, ECI and IMY's, Withholding, Cost basis and IRS Tax reporting with a focus on digital transformation and change management. This individual will lead data setup, amongst multiple systems for, provide qualitative reports on data quality, integrity and run point for the overall divisional strategy. Acting as a lead for all escalations, operations, business, and regulatory initiatives; this leader will face-off to business, operations, compliance, and legal counterparts to ensure effective transparency and partnership. This person will also be responsible for implementation of the Shared Services strategy plan across the organization, including control framework, risk review and budgeting for the division.

Core Operations Management:

• Manage multiple teams led by the manager to ensure successful service delivery to various stakeholders across the globe
• To ensure that BAU is processed as per SLAs
• Manage End to End Service Delivery and drive Quality as a differentiating factor with regards to Process Excellence
• To be proactive in identifying process and knowledge gaps, and effectively manage escalations
• Work very closely with Delivery teams on Turn Around Tiime, Process Improvements, Regulatory Compliance, Audits- Process/Transactional, Level and adherence to SLAs
• Workforce management, scheduling & rostering, leave planning
• Provide Monthly Performance Metrics

People Leadership Attract, retain and develop top talent:

• Develop and maintain a world class and productive team Ensure strong focus on short and long term objectives, training, succession planning, career development, and managing career opportunities
• Interact with the team on daily basis, conduct monthly one-on-one meetings
• Should manage training needs of the team along with ensuring completion of the mandatory targets
• Performance management, conduct appraisals, complete action plans for people development
• Ensure Learning Initiatives, Adherence to discipline, punctuality and compliance by the team & Attrition Management

Global stakeholder management:

• Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions
• Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations
• Institute sturdy communication channels with business partners to manage escalations and take proactive steps to avoid any form of escalations

Risk & Controls Mindset:

• Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment Responsible for Business Continuity, Breaches/Incidents and Quality Assurance
• Ensure updating of SOPs/ Issue Logs/ Exception Logs
• Ensure BCP strategy is in place for the team
• Ensure that the Daily Checklist (Air Traffic Controls / Ris Quotients) is signed off by the managers/supervisors.
• Should display an appreciation of control, quality and risk related issues. Ensure existent controls are followed by team
• Ensure that the team has effective Quality Check process in place

Delivery of Strategic Programs:

• Support and manage the delivery of the Firm's strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion This includes effective resource management (project / people / technology), and all budgetary and economic elements of delivery

Change Leadership:

• Lead the change initiatives across the PRD function in a seamless manner in close partnership with the global stakeholders The successful individual will effect improvement across all aspects of delivery and Target Operating Model
• Support all control reports and other processes that move from other Ops teams to Approval to Transact that are related to regulatory programs.
• Identify opportunities for increasing operational efficiencies
• Measures effectiveness and efficiency of the Operational processes and should be able to drive technological interventions to build scale and efficiency
• Assist in projects on data interfaces between systems such as defining project scope, data requirements and sources/resources
• Participate in special projects revolving around data cleanups, process improvement analysis and reporting
• Convert business problem statements into cost effective, scalable, reliable & user friendly solutions
• To plan & estimate efforts during analysis & requirements gathering phase.

Re-engineering Initiatives:

• Partner with Technology and the lines of business, to deep-dive and identify potential opportunities and drive towards executable solutions, improving controls and delivering cost saves
• To keep updated on trending Operations requirement and manage internal stake holders to build efficiencies of scale through IT as a platform
• Identify the need and scope of automation in various processes and work closely with the IT team

Qualifications & Skills required:

• MBA or an advanced degree (or equivalent experience)
• 15+ years Reference Data Operations or client onboarding, including specifically subject knowledge of Tax Form Validation, Cost basis, Tax Reporting, Tax withholding & experience with a top-tier bank, including 8 years in a supervisory role and motivating and leading large teams.
• Understanding of end-to-end client life cycle and onboarding of CIB clients
• Strategic thinking and good business judgment
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with business partners and other support functions
• Connect to communicate and work in a cross-functional team to achieve common goals
• Strong organizational and project management skills with demonstrated ability to manage expectations and deliver on commitments
• Must be a great team player with a high degree of flexibility, prepared to work in a deadline-driven and fast-paced environment
• Excellent presentation skills, effective written and verbal communication skills, should be comfortable dealing with senior management
• Structured and Disciplined in approach, with strong execution focus and strong organization skills
• Proactive control and risk management, addressing gaps in processes and escalating issues to benefit the business and clients in a dynamic environment
• Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions
• Ability to work independently in a dynamic and rapidly changing environment and manage multiple priorities
• Proficiency in MS Office tools
• Experience working with senior leaders straddling across Technology, Operations and Strategy a plus
• Experience with working across a large and diverse, multi-cultural organization
• Comfortable working late night India time, & providing coverage for US time zones (EST)

Posting End Date:
15 Oct 2024
*Job posting may come down early due to volume of applicants.

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