Internal Knowledge Manager (m/f/x)

This is us in a nutshell:

• We are singularly focused on providing all the tools and building blocks our customers need to deliver outstanding online shopping experiences and innovation across all digital touchpoints.
• In 2013 we introduced a modular, API-first cloud-native commerce platform, pioneering the headless commerce space and enabling us to build the foundation to change our whole industry for the better and re-invent ecommerce.
• Our international expansion has reached Europe, the US and Asia Pacific. In September 2021, we announced our $140m series C funding round led by global tech investor Accel, alongside existing investors Insight Partners and REWE Group, which has accelerated our global growth and elevated us to unicorn status. We are now valued at $1.9bn, named a Leader in the 2021 Gartner® Magic Quadrant™ for Digital Commerce for the second year in a row.

The Opportunity

You love being creative and you are passionate about the technology industry? Writing articles and blog posts is something that you enjoy? Then you should check out this job and become our Knowledge Manager!

In this role you are working closely with colleagues from all offices and departments to collect, document, and gather insights for a detailed collection of important information. Your contribution will create a solid knowledge library to show all employees how commercetools works and to ensure we have an extensive source to learn from. This includes, but is not limited to, competitor analysis, marketing materials, organizational structure, guidelines, and exciting technology information. This fantastic internal wiki is going to be accessed by all commercetools employees around the world! Come and be our source of knowledge!

• Making our knowledge base / Wiki a first go to place for information and knowledge by owning and driving its  governance, ensuring its continued maintenance and improvement and engaging with its users
• Creating and curating content (articles, graphics, videos) in our internal Wiki (Confluence)
• Creating and optimizing templates, pages and documentation for our department
• Further developing and implementing standards, procedures, systematics and policies, in order to identify, structure, keep and use existing meaningful knowledge
• Shaping and collaborating with our knowledge partner community and foster and enable knowledge sharing, internally but also externally beyond our company e.g. through tech blogs or helping our colleagues to prepare talks for conferences 
• Defining a process to best understand our department’s training needs and liaise with our ctAcademy and our learning partners to plan and orchestrate meaningful trainings and learning paths
• Managing internal projects from discovery to roll-out, e.g. on improving processes like onboarding
• Driving automation and integration of several technologies, e.g. Slack, Confluence and JIRA
• Serving - as a team - as the point of contact for all employees and advising them regarding Knowledge Management
• Making use of internal data (like happiness survey, feedback on onboarding process) to understand business needs and derive, plan and run end to end initiatives 
• Tracking and measuring success of initiatives
• You have more ideas on how to foster knowledge management and exchange - awesome!

• Several years of experience in working with content management systems, ideally in a growing tech company. Engineering background a plus
• Experience in working with people on adding content to internal communication channels
• Strong communication and presentation skills coming with very good verbal and written English skills
• Strong project management skills, incl. change management and stakeholder engagement and structured method of working
• Quick readiness of mind and the competency to provide focused and meaningful results/presentations including conclusions/insights
• High degree of flexibility and ability to deal with ambiguity as well as high level of service orientation
• Sharing knowledge is your asset 
• Experience in working with the Atlassian Confluence editorial system and knowledge within the Slack environment would be nice
• Tech savvy: ideally basic experience with markup languages and macros and interest in automation and integrating tools

• Mindset. Modern methodologies and a diverse, creative workspace with an open and international culture.
• Product. Together we create an extendable, highly scalable product with state of the art technologies. Let’s develop something with impact.
• Growth. Learn from each other and benefit from the knowledge we concentrate in a healthy growing company.
• Environment. Flexible and family-friendly environment, bright and well accessible offices, modern soft- and hardware.

Flexibility. Morning person or night owl? Need to pick up your kids from kindergarten? We believe in outcome and motivated employees rather than feeling stuck in the office.

Team Values:

Positivity. Negativity is the enemy of progress.

Trust & Transparency. Promote direct and continuous feedback.

Learning. Be proud if you’ve failed at something. Think big, start small, learn fast!

Tech at commercetools:

We Are Open Source And Innovative By Design

🚀 We make rapid progress by being early adopters of React, Scala, and GraphQL

📋 We share & contribute to the open source community: https://github.com/sangria-graphql

⚙️ We <3 Automation and Machine Learning

We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment

Are you ready? Come grow with us!

🔍 Are you looking for something else? Check out our Career Page and our Website for more information.

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.