IT Analyst

Company Description

With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.

Job Description

Broad Function and Purpose of Position:

Tasks include the operation and management of our technical office infrastructure and assisting users with their technical issues. Provide onsite and remote support for our employees throughout the United States. Deploy and maintain the technical tools that allow our teams to do their best work.

Specific Responsibilities:

• User account management, PC imaging, software installation, migrations, printer setup, and desk setup for employees.
• Help manage and maintain our company owned mobile phone deployment using MDM.
• Troubleshoot and resolve user hardware and software issues. Provide Level 2 support for our external IT Service Desk.
• Completion of help desk tickets within prescribed service level agreements.
• Assist in ensuring compliance with security policies and procedures.
• Apply software patches in a timely manner.
• Phone system administration, including set up of hard-phones, soft-phones, and audio conferencing.
• Audio and visual management for video conferencing and presentation sharing equipment.
• Support for RF Scanners in our Production/Logistics departments.
• Drafting and maintaining User Support documentation.
• Assisting with the installation of networking devices and servers, as needed.
• Design and implement projects that utilize technology to improve efficiency and capacity for the team.
• Other duties as assigned.

Qualifications

• Degree in Computer Sciences / Information Technology or equivalent work experience.
• At least 2 years of work-related experience providing IT support.
• Strong customer service focused attitude.
• Very strong communication skills and experience communicating to diverse internal and external stakeholders.
• Handle clients professionally during all interactions.
• Knowledge/Experience with Microsoft products including Windows 10 and Office 365 (Outlook and Teams).
• Knowledge/Experience with Apple mobile hardware and software (iOS) and MDM (Microsoft inTune).
• Basic network troubleshooting knowledge including DHCP, DNS, and VPN.
• Ability to excel in a fast-paced and agile environment where critical thinking and strong problem-solving skills are required to be successful.
• Effectively prioritize tasks and escalate problems to management when needed.
• Ability to perform tasks with minimal supervision.
• Execute tasks with high accuracy and reliability.

Additional Information

 Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays. 
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.

Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability. 

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.