IT End User Computing (EUC) Manager - PHINIA Inc.

Position

IT End User Computing (EUC) Manager - PHINIA Inc.

Location

Auburn Hills, MI

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

PHINIA: Combustion-Technology Leader

BorgWarner's Fuel Systems and Aftermarket business PHINIA is intended to separate from BorgWarner in late 2023

PHINIA will be a product leader in fuel systems and aftermarket distribution with balanced and synergistic exposure among Commercial Vehicle (CV), Light Vehicle (LV) and Aftermarket end markets, with embedded relationships with global OEMs and a focus on the global vehicle parc.

As well as being an industry leader in combustion technologies and chassis systems PHINIA will also be driving the transition to green fuels and hydrogen combustion by developing effective solutions to decarbonize the future of transportation.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job Purpose

The Manager, End User Computing is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. The Manager's organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.

Key Responsibilities

• Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
• Identify technologies which will improve customer satisfaction, reduce cost or improve efficiency
• Establish metrics to measure efficient use of existing systems and resources
• Activity Monitor team performance to ensure service levels and expectations are being met
• Provide leadership/support to ensure projects are staffed appropriately and timelines are met
• Monitor ongoing staff performance, identify and communicate opportunities for improvement
• Work closely with client technicians to ensure proper escalation of technology issues
• Author or assist team in the publishing of written requirements definitions for aspects of assigned projects
• Document assigned business process flows and use-case scenarios
• Investigation and resolution of issues and may also include performance monitoring.
• Providing advice or training to users, by devising corrections (permanent or temporary) for faults.
• Making general or site-specific modifications.
• Updating or creating documentation, manipulating data, or defining enhancements.
• Close collaboration with colleagues specializing in different areas, such as Database administration or Network support, vendors, and third-party support providers.
• Manage the patch management function for client PC's and shop floor environments
• Identify EUC KPI's to enhance business value to be shared with IT Leadership
• Microsoft O365
• SCCM
• Change Management
• Continual Service Improvement
• Service Management Framework knowledge
• Service Focused
• Service Reporting

What we're looking for

• Preferred: A four-year degree in Information Technology with an emphasis in information security.
• 8+ years of professional IT experience with increasing supervisory experience.
• Experience managing Active Directory policies required.
• Extensive knowledge of PC operating systems and registry management required.
• Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
• Experience with wireless device management required
• Experience with software distribution systems required.
• Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
• Proven track record in building and leading a high-performing team

Key Job Skills

• Strong knowledge in Microsoft Office Application (Word, Excel and PowerPoint)
• Strong interpersonal communication and coordination skills and the ability to communicate effectively with a wide range of employees, leaders at various levels, and other customers. Coordination, facilitation, consultation, and conflict resolution skills

What we offer

• Our compensation and benefits plans were created to attract, motivate, reward, and retain a highly qualified, globally diverse workforce. While our benefit plans vary depending on geographical location, they are always designed to help support employee health, development, and long-term financial success.
• We provide formal development opportunities at all levels and stages of our employees' career journeys. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to help our employees develop the skills needed to succeed.
• Benefits available to all employees: We believe that healthy employees are happier and more satisfied employees; therefore, a healthy workforce is a more productive workforce. We are committed to providing our team with quality and competitive benefit programs; health and wellness resources; family-centric policies; and an agile workplace program.

What we believe

Inclusion - We value diversity in people, ideas, and experiences.

Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.

Excellence - We contribute to our developments by seeking knowledge and sharing information.

Responsibility - We care about our local communities and the global environment.

Collaboration - We are one BorgWarner.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Internal Use Only: Salary

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