IT Engineer

Job Description

We are seeking an experienced IT Engineer to support our Arkose Labs Pune office in India. The ideal candidate will have hands-on experience in managing devices and deploying applications via Microsoft InTune, managing users and permissions in Azure, and experience in using Atlassian Jira, Confluence, and service management tools. The candidate will also be responsible for responding to IT support tickets through Jira Service Desk and working with Google Workspace (G Suite) administration. You will help set up new users, assist in enrolling devices in InTune, and provide technical support to staff in a friendly and professional manner.

Key Responsibilities

• Microsoft InTune Management:
• Deploy and manage applications, policies, and device configurations using Microsoft InTune.
• Oversee and troubleshoot device management, ensuring smooth operation for all users.
• Maintain security policies and ensure compliance through device management solutions.
• Azure Administration:
• Manage users, groups, and permissions on Active Directory (Entra ID)
• Set up and manage single sign-on (SSO) for applications in Azure, ensuring seamless access for users.
• Monitor Azure environments to ensure consistent performance and security.
• Google Workspace (G Suite) Administration:
• Administer Google Workspace (G Suite) products, review quarantined emails in G Suite.
• Troubleshoot and support Google Workspace tools for the team.
• IT Support:
• Provide prompt and professional IT support to the India staff, troubleshooting and resolving hardware, software, and network issues.
• Manage and respond to IT support tickets via Jira Service Desk.
• Assist in the setup of new users, including hardware provisioning and account configurations.
• Collaborate closely with the Engineering teams to manage access and permissions for GitHub, AWS, and Azure to support engineering activities.
• Collaborate with the global IT team to ensure best practices are followed and technology initiatives are implemented.
• System Maintenance:
• Ensure the overall health of the IT infrastructure, proactively identifying and resolving issues.
• Keep systems and applications up to date with patches, security updates, and new releases.
• Documentation & Reporting:
• Maintain accurate up to date documentation of IT processes, system configurations, and issue resolutions in Confluence.

Must-Haves:

• 3+ years of relevant experience to support Arkose Labs Pune office in India.
• Experience with Microsoft InTune for application deployment, policy management, and device configurations, including troubleshooting and maintaining security compliance.
• Strong Azure Administration Skills:
  
  • Proficient in managing Active Directory (Entra ID) users, groups, and permissions.
  • Experience setting up and managing SSO for Azure applications.
  • Ability to monitor and maintain Azure environments, ensuring security and performance.
• Google Workspace Administration:
  
  • Skilled in managing Google Workspace (G Suite) tools and troubleshooting email and productivity suite issues.
• IT Support Experience:
  
  • Proven experience providing IT support for hardware, software, and network issues.
  • Familiarity with Jira Service Desk for managing IT support tickets.
• System Maintenance Proficiency:
  
  • Knowledge of system maintenance best practices, including patching, security updates, and proactive infrastructure management.
• Collaboration and Communication Skills:
  
  • Ability to work closely with Engineering and global IT teams to manage access permissions, implement best practices, and document IT processes accurately in Confluence.

Nice-to-Haves:

• Experience with GitHub, AWS, and additional cloud environments for managing access and permissions.
• Familiarity with Confluence for documentation purposes.
• Knowledge of IT compliance and security frameworks, including experience in maintaining compliance in IT systems.
• Project Management Experience for technology initiatives, ideally in collaboration with cross-functional teams.
• Familiarity with networking fundamentals to troubleshoot network issues effectively.
• Experience in IT support for geographically distributed teams, especially if the role includes remote team support.
• A keen interest in security. You'll be working closely with Security Engineers on projects & tasks so it provides a great opportunity for career growth into the security space.