IT Helpdesk Engineer

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

Meow Wolf is seeking an IT Helpdesk Engineer to join a cross-functional team that supports the operations of the Grapevine Exhibition. As a help desk engineer, your primary responsibilities are to troubleshoot issues with computer hardware, peripherals, software, and maintain the IT ticketing system. Provide technical support to team members by researching and answering technical questions, monitoring network devices and LAN performance. The position will be responsible for making additional support recommendations to the IT team , as leads arise, and all tickets worked will be reported in a timely manner.

IT Helpdesk Engineer position requires someone who is a self-starter with the ability to apply their technical knowledge in order to troubleshoot, resolve, and recommend IT solutions. The ideal candidate will have experience working within an operations team successfully managing/maintaining multiple IT systems. This position also requires excellent communication and organizational skills, as well as a high level of focus and follow-through.

How you will do it...

• Must be able to critically think beyond break/fix, communicate well, and work in a team-based environment.

• Provide technical support to team members by researching and answering technical questions and troubleshooting issues.

• Configure, deploy, and maintain macOS and Windows, laptops/desktops, printers, and other peripherals.

• Perform preventative maintenance on macOS and Windows, printers, and other hardware. Installs service releases and performs routine maintenance on desktop applications.

• Implement virus protection, detection, and elimination.

• Provide basic training on hardware and software use.

• Facilitate assistance from hardware and software vendors when necessary.

• Devise documentation for all end-user hardware and software with regard to installation, maintenance, troubleshooting, licensing, configuration, and network connectivity.

• Assist in AV setup for Meow Wolf internal events

• Other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential skills and abilities...

• Accountability

• Job knowledge

• Teamwork

• Employee engagement

• Adaptability

• Communicating effectively

• Problem solving

• Creative thinking

To be successful in this role...

• At least 3 years of professional IT experience with a minimum of Level 2 proficiency

• Proficiency with all Windows and MAC desktop operating systems

• Proficiency with G Suite and Office 365

• Proficiency with computer hardware

• Proficiency with software testing

• Experience with backup solutions, managed anti-virus software, copiers, SaaS applications, MDM software and technical documentation

• Experience with ethernet cable pulling, terminating and managing

• Understanding of Windows Server environment, such as Active Directory, DHCP, DNS and Group Policy

• Understanding of LAN/WAN technologies such as switches, routers and firewalls

• Excellent Customer Service

It would be nice to have... 

• Associates and/or Bachelor’s degree

• Help Desk experience preferred

• Current CompTIA A+ certification 

• Current CompTIA Network+ certification

• Basic understanding of the OSI Model

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. 

Work Environment: Office environment

Physical Demands: Sit or stand for long periods of time, lift up to 20 lbs

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Schedule

This is a full-time position and must be available to work any shift including evenings, weekends and holidays.

Supervisor Responsibilities

This position does not require supervisory responsibility

Travel

Travel is not required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.

• Medical Insurance options: PPO & HSA

• Dental & Vision Insurance

• 401k Retirement Plan

• Company Paid Life Insurance Policy & Long-Term Disability Coverage

• Voluntary Short-term Disability & Critical Illness Policies

• Company Paid Employee Assistance Program

• Paid Parental Leave for 12 weeks

• Discount off Meow Wolf Gift Shop Merch

• Admission to Meow Wolf attractions for employees and guests

Please visit www.meowwolf.com/careers for more information.