IT Helpdesk with Spanish

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Job description, responsibilities, and duties
Brno, the Czech Republic, Full-time

INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages, be a part of prominent and world-famous brands, and acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will:

• Be assigned for one future-oriented, long-lasting and eminent client - an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
• Be a member of the international, dynamic, and innovative company environment;
• Be responsible for a remote technical/administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
• Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
• Be a member of the international, dynamic and innovative company environment.

Why does Infosys choose you? You definitely:

• Speak and write in English and Spanish fluently;
• Are able to handle phone calls, reply to emails and give a useful guidance to the client;
• Multitasking and problem solving is a piece of cake for you;
• Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
• Want to be a team player rather than a lonely wolf;
• Can be punctual and relied on.
• Experience in IT support is beneficial but not mandatory

Employee perks, benefits:

• Hybrid work model;
• Long-term and stable cooperation;
• Performance bonus;
• Financial appraisal for referring your friends and acquaintances;
• Monetary compensation for the night shifts and compensation days for working during the Czech state holidays;
• Meal allowance;
• Multisport card;
• Benefit card;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 25 days of paid leave;
• Modern offices (Vlnena Street) with a game room, a silent zone, kitchenettes, and a terrace in the center of Brno, 2nd largest city in the Czech Republic;
• Expat Assistance Services for new joiners;
• Relocation Package;
• Teambuilding activities;