IT Infrastructure & Operations Analyst

Key Responsibilities

• Provide second-tier support to end users for either PC, server, or mainframe applications and hardware

• Apply working knowledge of IT infrastructure to perform moderately complex technical assignments

• Simulate or recreate user problems to resolve operating difficulties

• Interact with network services, bsoftware systems engineering, and/or applications development to restore service and/or identify and correct core problem

• Recommend systems modifications to reduce user problems

Key Requirements

• Bachelor’s Degree or equivalent relevant experience

• 2+ years working in IT Infrastructure & Operations or other equivalent experience

• Working knowledge and expanded conceptual knowledge related to IT Infrastructure & Operations

• Experience and proficiency with current technologies

• Demonstrated analytical and problem-solving skills with strong attention to detail

• Understands business processes and how to leverage standard system capabilities to support them.

• Ability to prioritize multiple tasks in a fast-paced, team environment

• Effective interpersonal and communication skills with an ability to maintain positive working relationships

The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications as these may vary depending on location and line of business. The specific requirements may differ due to local or regional differences.