IT Infrastructure Support Engineer

The Systems Engineer will be responsible for providing technical leadership, hands-on implementation, on-going day to day support across Datacenter operations and vendor management.

This role will ensure effective development, maintenance, support, and optimization key functional areas, including Windows server operations, monitoring, virtualization, and cloud-based technologies.
The remote option applies only to the Candidates who will be working from any location in Ukraine.

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Responsibilities

• Provide support for Endurance's global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance
• Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
• Proactively review monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc
• Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure
• Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc

Requirements

• 7+ years of equivalent work experience
• 5+ years of infrastructure support experience and operational excellence
• Infrastructure experience is required in VMware, Windows Server, SAN (NetApp, HP Nimble)
• Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2008-2019, Powershell, Exchange 2010-2019, Office 365, Active Directory, VEEAM, SCOM 2012-2019, Networking (both LAN and WAN), DNS, DHCP, Experience working with HP Server and Blade class machines
• Insurance/Reinsurance Industry experience and knowledge with an understanding of the terminology, business functions and processes
• Hands on experience with VMware vSphere 6.x - able to act as 3rd tier support for escalated issues. VCP-DCV 6.0/6.7 or later preferred
• Hands on experience with backup tools including Veeam Backup and Replication, Cloud Endure and Cloudranger preferred
• Strong experience managing virtual instances in cloud environments (Azure, AWS and GCP), including associated elements such as security groups, resource groups, load balancers, storage devices, backup & recovery, and network resources
• trong experience in Microsoft Exchange 2016 or later and Office 365. Must be able to act as 3rd tier support for messaging related escalated issues
• Strong experience with PowerShell scripting to create automation task to increase team reliability and efficiency. • Experience using Powershell and C# to create runbooks in System Center Orchestrator
• Experience in AWS CLI and Gcloud Command shells to create and run scripts
• Strong experience with leading Infrastructure projects as a technical resource, including the ability to oversee planning of resources and develop detailed execution plans for both project and operational work

We offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Consider relocation options in over 30 countries worldwide
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children

EPAM strives to provide its global team of over 52,800+ professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.