IT Service Delivery Support Engineer

The Howard Hughes name is synonymous with an unrelenting passion for excellence. While his achievements in aviation and the silver screen are legendary, it was his investments in real estate that formed the foundation of our company. With passion, determination, and limitless imagination, he built one of the great American empires of the 20th century. At Howard Hughes, we live by our purpose to help people discover new ways of experiencing life - because it's not just buildings and places that matter, it's what you do with them that can change the way people live.

We aspire to be the most creatively driven real estate company in the world and we believe in fostering a culture that is built to last by cultivating curiosity and empowering every employee to find their story in this great organization.

Dedicated to innovative placemaking, Howard Hughes owns, manages, and develops award-winning master planned communities, as well as operating properties and development opportunities including: The Seaport in New York; Downtown Columbia®, Maryland; The Woodlands®, The Woodlands Hills®, and Bridgeland® in the Greater Houston, Texas area; Summerlin®, Las Vegas; Teravalis, Phoenix and Ward Village® in Honolulu, Hawaii.

About the Role

The Technical Support Engineer will provide end user support for the Woodlands Corporate Office users and executives throughout the area and remote support throughout our regions. In addition to local user support, you will assist when needed with the support of offices server and network infrastructure while collaborating with the service desk and network team as well as all local IT vendors. A customer first philosophy is a must while striving to provide great service and support.

What You Will Do

• In-person and remote support for all employees' laptops, phones, tablets, and computers. This includes having experience with hardware setup and troubleshooting of Microsoft Windows 10/11 and Apple OS system.
  
• Respond to all helpdesk tickets for the Woodlands corporate office and other regional requests, all while adhering to all SLA requirements.
  
• Passionate about providing white glove in person executive support.
  
• Work on documenting all new processes while identifying pain points to develop workflows with IT Manager.
  
• Have experience supporting AV equipment for presentation and executive guest needs.
  
• Assist with device provisioning and account administration for all onboarding and offboarding staff requests.
  
• Ensure proper compliance and infrastructure security processes are followed.
  
• Adapt to fast-changing tasks that come up and be able to prioritize all requests.
  
• Assist with relocating computer equipment when necessary.
  
• Understand basics of LANs, WANs and Wireless Networks.
  
• Give excellent attention to detail while producing high-quality and accurate work within designated deadlines.
  
• Ability and internal drive to demonstrate a positive, winning attitude and a strong work ethic in the performance of all job responsibilities.
  

About You

• Bachelors/associate degree in computer information systems or related field from an accredited institution.
  
• Minimum of 3 years experience in user support using Microsoft and Apple tools.
  
• Experience with Microsoft Active Directory, Exchange, O365 administration and mobile device management tools is desirable.
  
• General knowledge of networking, AV, and sever and data closet design and support.
  
• White glove executive level support for all execs and visiting guests.
  
• At least 5 years of experience in an IT service desk or related field a plus.
  
• Working knowledge/experience with workstations, laptops, printers, smartphones, and tablets.
  
• Working knowledge/experience of PC imaging tools, diagnosis and remote-control tools, documentation, and ticketing.
  
• Excellent troubleshooting, problem solving, & root cause analysis skills.
  
• Excellent customer service skills - Must be able to interact in person with customers who are experiencing network/technology related issues.
  
• Ability and willingness to share knowledge with, lead and mentor team members.
  
• Excellent working knowledge of Microsoft and Apple operating systems.
  
• Strong cognitive understanding and development of policy and procedures.
  
• Strong organizational and time management skills with ability to prioritize and manage multiple tasks in a high-energy environment. Strong interpersonal skills and the ability to create and maintain solid working relationships at all levels across the organization and externally.
  
• Professional appearance and demeanor.
  
• Work with HHC corporate IT to incorporate any applicable standards across technologies.
  
• Good oral and written communications skills.
  

This job description is not meant to be an "all-inclusive" list of the duties and responsibilities of this job. Other related duties and responsibilities may be assigned. Howard Hughes Holdings, Inc. reserves the right to change or modify job duties as necessary based on business necessity.

NOTICE TO THIRD PARTY AGENCIES

Howard Hughes Holdings, Inc. does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, HHH will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, HHH explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Howard Hughes Holdings, Inc.