IT Support Engineer II

As a member of a great IT engineering team, you will have to perform various tasks, such as maintaining and assisting employees with internal technical issues, ensuring employees are technically well taken care of, and handling phones, laptops, licenses, repairs, etc.

What You will Do:

• Provide ongoing technical support for staff and educate users to reduce reoccurring issues.
• Assist with account login issues or hardware problems such as printer, phone, computer, etc.
• Offer solutions to problems in a productive way.
• Work with our Internet and VoIP providers to troubleshoot any Internet and VoIP issues within the office to avoid disruption.
• Troubleshoot and correct software problems, including routine training of users.
• Repair work equipment and replace parts as needed.
• Test new products, run regular maintenance checks and keep up-to-date with information security issues.
• Ensure upgrades are properly installed.
• Monitor and maintain access of employee accounts and office access.
• Ensure timely deactivation of all accounts for employees exiting the organization.
• Manage access key fobs for the office as part of the onboarding and offboarding procedures.
• Maintain company email distribution lists, keeping them up to date.
• Provision, maintain inventory of, and provide support for IT equipment used by employees (desktops, laptops, accessories, etc.).
• Maintain inventory of computers, laptops, mobile devices, hard drivers, power strips, chargers, storage cases, etc.
• Maintain records of all software licenses.
• Work with the HR team to ensure all service accounts are set up and work equipment is ready for new hires’ first day.
• Work with external and internal teams across Europe.
• Maintain and expand the local server and network infrastructure for a rapidly expanding user base.
• Create and maintain technical documentation.
• Including scripts and internal apps alongside engineering team.
• Other duties as assigned.

Education and Experience

• Required: Bachelor’s degree in Computer Science or related field.
• Required: Minimum of 3 years’ experience providing technical support in a Mac and Windows environments.
• Some knowledge in scripting (Bash, Powershell) would be nice to have but not mandatory.

What we are looking for:

• Excellent written and verbal communication skills, in English.
• Strong problem-solving and analytical abilities.
• Strong technical background and the ability to explain complex technical information in simple, clear terms.
• Up-to-date technical knowledge with a passion for technology.
• Ability to follow policies and procedures, ability to cope with stress and work under pressure, function as a team player.
• Great attention to detail.
• Experience with Windows Server, macOS, Office 365, Google Workspace, ticketing systems (Jira, service now).
• Empathy and patience in user interactions; ability to simplify technical technical explanations to nontechnical users.
• Demonstrated curiosity and a proactive drive to improve both personal skills and company processes.