IT Systems Administrator

Job Description

ATTENTION APPLICANTS: DO NOT APPLY FOR THIS POSITION USING THE MASS CAREERS WEBSITE. TO APPLY, FOLLOW THE LINK BELOW TO THE MIDDLESEX DISTRICT ATTORNEY'S APPLICATION PAGE.

Application Process

Interested candidates should submit to Director of Hiring an MDAO Application form (found at http://middlesexda.com) with a cover letter, resume, and a list of references, no later than November 1, 2024 to [email protected]. Please indicate in the "Subject" line the position you are applying for.

Covid-19

The Middlesex District Attorney's Office requires employees to have received COVID-19 vaccination or to have been approved for exemption as a condition of employment. Finalists will be given details about how to demonstrate receipt of vaccination or request an exemption due to a sincerely held religious belief or if the vaccine is medically contraindicated.

Position Summary

The IT System Administrator as a member of the Information Technology department provides computer-related technical support to MDAO staff office-wide, including Assistant District Attorneys, Victim Witness Advocates, Paralegals, and other professional staff. This position includes responding to calls as part of the IT helpdesk, processing all user account changes, & assisting with the support of all computer/server hardware.

The IT Systems Administrator reports to the Director of IT

Primary Responsibilities

• General User Support

• Active Directory/Microsoft 365 Account Administration

• Server & Enterprise Storage Support

• Desktop, Laptop & MS Surface Administration

• Phone System Administration

• Printer/Scanner/Copier Support

• Additional duties assigned to the Information Technology department as required

Qualifications

Requirements:

We seek a dependable and motivated candidate with the following skills, qualities, and experience:

• Applicant must have at least five years of Information Technology experience; Bachelor's degree in MIS or related field may be substituted for the two years of the required experience
• Ability to provide outstanding customer service though friendly and effective written/verbal communication
• A demonstrated self-starter with solid technical problem-solving, research, & troubleshooting skills
• Ability to complete project work within time restraints, despite regular interruptions from staff needing technical assistance
• Ability to provide helpdesk coverage & perform project/maintenance work outside of regular business hours as needed (nights/weekends)
• Ability to work independently and as part of a team
• Knowledge of hardware components; laptops, desktops, printers, scanners, servers, networking
• Knowledge of Microsoft desktop operating systems (Windows 10/11), Microsoft Server 2012/2016/2019/2022, M365/Active Directory administration, Microsoft Group Policy, & Microsoft Office Suite 2016/2019/O365
• Experience with VMware vSphere/Vcenter administration
• Experience with Enterprise Storage Area Network (SAN) technologies
• Ability to lift/push 65Lbs & move/install computer equipment in an office environment
• A valid driver's license and reliable vehicle, as travel across Middlesex County may be required
• A background check is required

Preferred Qualifications

• Experience with Dell EMC Storage Technologies (Powerstore, Powervault, Compellent)
• Experience writing Powershell & automating I.T. related tasks
• Familiarity with Mitel Phone Systems