IT Technical Support Analyst

Why Work at Banner?
For over 50 years, Banner Engineering has been at the forefront of some of the biggest industry trends, such as the Industrial Internet of Things (IIoT), and our photoelectric, ultrasonic, and vision sensors, LED lights and indicators, monitoring solutions, and other safety products are used by Fortune 500 companies and industry leaders worldwide. Banner is a rapidly growing company that offers many personal development opportunities, an excellent benefits package, and a collaborative team of employees who are passionate about what they do.

Position Summary
We're looking for a talented IT Technical Support Analyst to join our IT team. Under the general supervision of the Senior Global IT Operations Manager, you'll be responsible for supporting Banner's engineering application systems, Microsoft Office 365 platform, Mitel global phone systems, and other user application / end-point setup and support.

This is a full-time permanent position based at our corporate headquarters, located at Highways 169 and 55 in Plymouth. This is an on-site position.

What You'll Be Doing • Provide technical support for:

o All user hardware and software issues using the company's ticket tracking system (KACE), properly documenting requests, issues and resolutions
o Manufacturing operations system including Citrix, terminals, label printers, wireless scanners, etc.
o Banner's engineering application systems
o Mitel phone systems and other unified communication systems, including VoIP, mobile, local and long distance, international and other telecommunication services.
o Microsoft Office 365 and Microsoft Active Directory user administration
o Remote user setup
o Citrix user administration
• Maintain, analyze, troubleshoot, and repair PC hardware (desktops, laptops, and terminals) and related peripherals• Install, configure, maintain and troubleshoot PC software including Microsoft Windows, Microsoft Office, Citrix, Adobe, Mitel Connect, Lotus Notes, Java client, internet browsers and VPN• Provide technical support in local and wide area network (LAN and WAN) technologies, including Ethernet, wireless, TCP/IP, DNS, VPN, etc.• Support user account identify management (okta), cybersecurity, group policy, patch management, anti-virus protection, anti-SPAM and other security-related tasks• Educates users on company systems and software. Follows the IT onboarding checklist, and participates in the new hire process by enabling employees to effectively utilize company hardware and software

Compensation and Benefits
Banner Engineering is committed to offering a competitive compensation and benefits package, including the following:• Competitive salary• Medical, vision and dental / hearing plans• 401k with a company match• Special 401k program with a company match for employees with student loans• Health Savings Account (HSA) with an annual company contribution• Free life insurance policy• Paid Parental Leave • Paid Time Off (PTO) • Pet Insurance• Flexible hours for most positions

What You Bring to the Table
To perform this job successfully, you must be able to perform each essential duty satisfactorily, and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to support individuals with disabilities.

Required• Associate degree in Computer Science, Information Systems or equivalent work experience• 3+ years of relevant corporate experience• Knowledge of networking and telecommunications technologies• Understanding of TCP/IP, DNS and DHCP, as well as Microsoft Active Directory and Office 365• Well-organized, efficient, detail-oriented, and able to work independently as well as a member of the team• Able to travel an estimated 5% to our plants in South Dakota, and possibly Mexico

Preferred• Prior networking or telecommunications experience • Technical certifications such as A+• One year of customer service experience

Supervisory Responsibilities
None.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. Reasonable accommodations may be made to support individuals with disabilities.

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