IT Technical Support Specialist

Job Description

We are looking for passionate IT personnel who are looking for the opportunity to learn new skills and develop their career in an IT driven company. You will support some of our internal teams who are out at client sites. This role will get exposure to a wide variety of skills while working in a cloud environment.

Seeking Experience in

• Phone support
• Email support
• Chat support
• Troubleshooting PC’s, hardware, and software related issues

Responsibilities

• Leading others to work effectively in a strong customer service and team-oriented environment
• Communicating regularly with senior leadership and account managers, providing reports and updates on all projects and open critical, client and product issues
• Identifying system improvement opportunities based on tracking product support requests or repetitive issues and making recommendations to development and engineering on potential solutions
• Facilitating team meetings to communicate objectives, status on targets and gather information regarding any roadblocks the support team may be facing
• Collaborating effectively in a fast-paced exciting environment to ensure that deployments, releases and activities are properly validated
• Up to 25% travel to client sites if necessary

Skills and Experience

• Dealership experience and DMS familiarity
• Excellent customer management track record
• Excellent written and spoken communication
• Strong problem solving and creative thinking
• Love solving complex technical problems and having fun while doing it
• SaaS experience (Nice to have)
• Good understanding of ITIL process guidelines for incident, change and problem management (Nice to have)

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• Dynamic work environment with a strong sense of community and collaboration
• Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development