Jr. Associate Order Entry & Quotations

This position involves processing of customer orders, and Customer Service-related work within agreed service levels.
Intermediate level position; provide initial support customers by handling general inquiries, processing customer requests for quotes, resolving issues, cross referencing, expediting, and communicating with internal teams, suppliers, customers, and sales representatives and troubleshooting basic technical related issues. The Customer Support Sr. Associate is responsible serves as a liaison with all parties and seeks to achieve customer satisfaction in every transaction.
Very Good German mandatory for this position.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)

• Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls) relating to service status or challenges, concerns, issues within the network.
• Handles inbound sales and customer communication (calls, emails) in the processing, expediting, and troubleshooting of customer orders.
• Owns the customer request and experience from initiation to conclusion.
• Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors to research information.
• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.
• Follows up with Sales Department, suppliers, and customers on any outstanding issues.
• Looks for opportunities to provide solutions.
• Makes recommendations on areas for process improvement.
• Make decisions based on policies and past precedence, seeking guidance as necessary.
• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

The Quotes Management Associate will proactively review and analyze customer requests and follow them through - ensuring that the delivery takes places, and the right quotation is prepared and sent towards the customer. Including but not limited to:

• Review the customer instructions to make sure all the customer requirements (Shipping mode & dates, Inco terms, etc.) are met.
• Generate the Quotation in the SAP and/or Salesforce system by capturing and entering the customer requirements. 
• Coordinate and source information from other departments (VWR Internal), to resolve any discrepancy occurring in quotations generated.
• Interact with Technical Product Specialist for proposing alternatives (X-Referencing)
• Ensure proper quotes follow up with customers (if required) and monitor the quotes approval process to ensure timely deliverables towards our customers.

Additional Responsibilities

• Perform other duties as assigned, ex. Trainer task, QREP, Support Analyst.
• Coach new team members with support from Trainer, Team Leader and Manager
• Provide participation in ABS Improvement Plans and other strategic operational improvements.

QUALIFICATIONS (Education/Training, Experience and Certifications)

· High School Qualification plus 3+ years of experience in a fast paced, customer focused environment.

· Degree level education within science is an advantage.

· Experience in interacting with customers, manufacturers, and colleagues.

· Language skills: Fluent in oral and written English/French & German (mandatory)

· Ability to effectively utilize technology platforms including SAP and CRM Tools.

Strong PC skills with a working knowledge of MSOffice365.
KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)

• Detail oriented; strong analytical and problem solving skills.
• Ability to learn quickly in a fast-paced environment.
• Must work collaboratively with other internal customers.
• Able to quickly respond to common inquiries or complaints from customers.
• Time management skills.
• Tolerance for ambiguity.
• Excellent listening skills.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• Excellent phone manners; must be professional and have the ability to resolve conflict with composure.
• Strong sense of urgency, initiative, and drive.
• Strong organization and prioritization skills.
• Strong competency in Microsoft Office, specifically PowerPoint, Word and Excel.
• Excellent computer skills; ability to learn new systems quickly and maneuver the internet and internal intranet sites with ease.
• Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access, and Outlook
• Excellent customer service skills (friendly, courteous, and helpful)
• Excellent communication skills both verbal and written
• Strong customer orientation
• Strong analytical & problem-solving skills
• Willingness to work in shifts as per business requirements
• Good decision-making skills
• Ability to learn Avantor terminology
• Ability to evaluate customer needs, and respond with appropriate action/delivery

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.
• A frequent volume of work and deadlines impose strain on routine basis.
• Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.