Lead HR Admin, ServiceNow

Eaton's Corporate Division is currently seeking a Lead HR Admin, ServiceNow to join our team. Remote work is available.

Position Overview:

The ServiceNow HR Admin leads and coordinates with cross-functional teams from requirements to delivery to drive innovation and results for the business. The candidate will provide thought-leadership on the HR Service Delivery of ServiceNow and related projects including modifications, configurations, work-flows, journeys, upgrades, adoption of new functionality, reporting, and analytical use of data stored in HR systems. The Lead HR Admin will serve as the primary liaison between business stakeholders and the IT function, leveraging expertise in business analysis and experience with HR systems to recommend and implement solutions that enable the organization to achieve its goals.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:

• Lead ServiceNow HRSD projects and work-streams through all phases of the project
• Provide hands-on leadership and Project Management to ensure deadlines and key deliverables are met
• Work with teams of both functional and technical consultants through requirements gathering and design of ServiceNow
• Develop detailed implementation plans for deploying the HR Service Delivery product
• Manage all aspects of the project/workstream, including monitoring and identifying any project issues early to be able to mitigate any risk for your client
• Lead User Acceptance Testing and system validation for projects
• Assist in the Development and Design of Change Management and Communication Plans
• Develop HR requirements documents, process maps, design documents, and testing scripts / scenarios and project playbooks.
• Ensure the setup and configuration of all HR Service Delivery in ServiceNow meets business requirements and data security and integrity requirements
• Provide escalated support to other ServiceNow HR Admins
• Lead the ServiceNow HR Service Delivery Governance Approval process and manages escalations and priorities with the Governance Council and IT
• Monitor system usage and metrics to identify process improvement recommendations, technical issues and service patterns in alignment with the HR and Business Strategy
• Partner with HR, IT, vendors, and associates to determine strategic needs, define functional/technical specifications, troubleshoot issues, and implement initiatives
• Support cross functional administration for other HR technology including HRMS, LMS, Talent Management and HR Portal technology

Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's Degree required from an accredited institution.
• Minimum 2 years of experience in ServiceNow Admin and/or Configuration
• Minimum of 5 years of experience in HR or Information System roles such as generalist, business analyst, project manager.
• Must be able to work in the United States without corporate sponsorship now and within the future

Preferred qualifications:

• 2 years of experience in ServiceNow in HR Service Delivery
• Experience working with Rome, San Diego, and Tokyo

Position Criteria:

• Document Business Requirements. Write detailed Business Requirements Documents (BRD), User Test cases, and design documents.
• Project Management. Proficient in project management methodology and tools. Lead projects through the entire project lifecycle - from requirements gathering, analysis, design, development, testing, deployment, audit and post-production support. This is in addition to the primary function of performing Business Analyst activities.
• Communications Ability. Communicates effectively with both technical and business personnel to gather requirements, communicate expectations, identify solutions, and create action plans.
• Evaluation. Evaluate, propose, and recommend alternative solutions to solve business problems and improve business processes in support of the operation's key strategies. Interacts with business partners to evaluate and understand new requests. Understand the validity of requests and make initial determination of severity of impact on systems.
• Integration and Design. Understand applications comprises within the HR applications suite. Ability to make requirements recommendations based on the entire HR applications suite.
• Process Design. Assist translation of HR business and COE needs into business requirements. Identifies and recommends process improvements in a context that is appropriate to both the business and HR Applications and Shared Support teams.
• Scheduling and Prioritization. Must serve as a leader and general expert when discussing development priorities and timelines. Able to develop project timelines, schedules and manage activities in order to achieve project commitments.
• Demonstrated proficiency of project management methodology
• Advanced knowledge of HRMS Systems, global security guidelines, Sarbanes Oxley, and HR processes.
• Excellent communication skills, both written and verbal, and able to communicate effectively across all levels of the organization. This position will require working with Senior Business Leadership and Senior I.T. Leadership on a regular basis.
• Strong team-oriented interpersonal skills including facilitation and negotiation, ability to lead and influence others, and the ability to effectively interface and work with a wide variety of people.
• High attention to detail and a desire to drive for results
• Thorough Knowledge of Human Resource Policies and Practices
• Thorough knowledge and understanding of HR Technology applications, how these applications and systems are developed and maintained, as well as how they interface with other systems.
• Ability to coordinate/prioritize multiple, often complex, tasks in order to ensure continued effectiveness in meeting the company's recordkeeping, reporting and compliance needs.
• Strong analytical skills for completing complex problem solving and analysis of business processes and systems.
• Proactive about identifying problems and continuous improvement with focus on data integrity
• Demonstrated ability to work under pressure and meet deadlines
• Expert knowledge in Microsoft Office suite such MS Excel, PowerPoint, Word, etc.
• Ability to complete advanced operations and formulas in Microsoft excel with large data sets

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees.

The expected annual salary range for this role is $81,750 - $119,900 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Human Resources

Region: North America - US/Puerto Rico

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Remote

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time