Lead Instructional Designer

Want more jobs like this?

Get jobs in Dublin, Ireland delivered to your inbox every week.

Get Jobs

Send me The Muse newsletters for the best in career advice and job search tips.

By signing up, you agree to our Terms of Service & Privacy Policy.

Here are the key responsibilities for this role:

• Content Strategy and Planning:
• Lead the development of a learning content strategy, for a product or topic area, that aligns with business objectives.
• Collaborate with stakeholders to understand product direction and translate them into actionable and impactful content plans.
• Lead the learning design effort for applications and services delivered on the Guidewire Cloud Platform.
• Prepare realistic content plans collaboratively with other content creators, track activities against the project schedule, and suggest viable options when demand exceeds capacity. 
• Design and Develop:
• Design and implement scalable and flexible content that can be reused.
• Determine the "right content to build" including delivery method and effort, based on competency requirements in alignment with stakeholder guidance.
• Develop curriculum for one or more applications and services on Guidewire Cloud Platform, while following instructional design best practices and department standards.   
• Design and develop a variety of learning materials, including interactive tutorials, videos, assessments, micro-learning modules, and e-learning courses tailored for diverse user needs and technical levels.
• Cross-functional Collaboration:
• Collaborate closely with cross-functional teams to ensure content aligns with brand standards and visual experience goals.
• Partner closely with product managers, engineers, professional services teams, and other subject matter experts to understand technical features and align learning objectives with business goals.
• Quality Assurance:
• Conduct regular audits to identify and address content gaps or inconsistencies.
• Seek and incorporate input from Subject Matter Experts, Product Managers, and Learners.
• Gather, analyze, and apply data to improve training experience, identify learner pain points, and iterate on course effectiveness and engagement.
• Coaching and Mentoring:
• Provide guidance to junior instructional designers, ensuring best practices are followed in learning experience design and development.

What you need to be successful (required qualifications):

• Bachelor’s degree in instructional design, education, technical writing, or a related field and 5-8 years related experience. Alternatively, a bachelor’s degree in computer science or similar field in combination with relevant work experience in education or technical writing.
• Knowledge of instructional design principles.
• Knowledge of web applications and cloud platforms.
• Basic understanding of HTML, XML, CSS and other web technologies.
• Ability to gather information from subject matter experts and learn by experimenting.
• Excellent written, verbal communication and collaboration skills with the ability to work across diverse teams.
• Strategic thinker with a creative and innovative approach to content development.
• Excellent organizational skills and ability to manage multiple tasks in a fast-paced, dynamic environment.
• Self-starter mentality with a passion for continuous learning and a proven ability to learn on the job and work independently with minimal instruction.
• Experience with agile methodologies for project or content development and familiarity with project management tools such as JIRA.
• Fluent in English.

Preferred qualifications:

• Experience with learning development or documentation tools, such as Articulate 360, Adobe Captivate, Madcap Flare, or DITA/docs-as-code. 
• Experience with structured authoring tools such as Madcap Xyleme.
• Experience with graphics and video tools such as Figma, Canva, or Camtasia.
• Understanding of cloud services and familiarity with major cloud providers such as AWS, Azure, Google Cloud, etc.
• Knowledge of cloud development workflows and DevOps practices, such as CI/CD pipelines, automated testing, monitoring, and logging.
• Ability to read and understand commonly used programming languages like Python, Java, or JavaScript.
• Familiarity with REST APIs and cloud SDKs and an understanding of how developers interact with cloud services programmatically.
• Knowledge of version control systems, such as Git.