Lead Rec Ops

Neiman Marcus Group is a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Lead Receiving and Operations Associate is responsible for supporting the Assistant Store Manager by overseeing all aspects of shipping and receiving of merchandise. This lead supports the omnichannel approach by providing a seamless shopping experience to both the online and in store customer. The Receiving and Operations Lead may also act as a Manager on Duty and assist in leading the store's daily operations.

What You'll Do

• Return defective/broken goods to original source for claims
• Receive various trucks and process incoming merchandise in an efficient, and organized manner
• Process damaged goods for inventory control
• Assist in processing markdowns on merchandise
• Communicate with appropriate division regarding shipment delays and errors
• Assist with inventory balances of shipped merchandise
• Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
• Perform Manager on Duty responsibilities when scheduled, including overseeing total store operations, responding to customer service issues, prioritizing and delegating associate workload and responding to staffing concerns appropriately
• Support the onboarding process for new associates and deliver technical training in areas of expertise
• Objectively assess associate performance and provide feedback to management to address development opportunities
• Foster a positive work environment by delivering recognition
• Box merchandise and package for shipment with appropriate outbound paperwork
• Field calls from customer service on order changes including address changes, cancellations, and customer issues
• Serve as a liaison between the online fulfillment center and store operations
• Ensure the store is appropriately stocked with supplies
• Follow all safety procedures on the dock and in all other work areas
• Perform other duties as required

What You Bring

• Receiving and Operations Leads must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.
• 3+ years of receiving experience, prefer experience in retail
• Must have the ability to communicate with people and be multitask oriented
• Must have strong organizational and problem solving skills
• Requires the ability to perform general math computations
• Possess basic computer skills.
• Capable of lifting materials of up to 35 pounds

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:• Medical, Dental, Vision Benefits• Disability Benefits• Paid Parental Leave, Paid Family Leave, and Adoption Support • Paid Time Off• Retirement Savings Plan (401K) and Life Insurance • Financial Solutions• NMG Associates Core Discount of 30%• Personal and Professional Development Opportunities

For more information, please click "Our Benefits" section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S.,with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [email protected].