Lead, Revenue Operations

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 34,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

You will: 

• Drive E2E growth of conversion rates at each stage of the funnel (while minimizing churn); including owning and managing forecast model and process of setting / validating quotas.
• Build, own, and implement plan to continuously grow and accelerate conversion rates across each step of funnel
• Own, manage, and proactively update growth forecast model (including leadership team updates)
• Leverage competitive intelligence to improve conversion rates, forecasting, analyses, and broader rev ops strategy
• Manage the process of setting and communicating campaign quotas, working closely with Strategic Finance
• Collaborate x-functionally to have an immediate impact on identified areas of opportunity (either by leading projects or working through collaboration with other functions such as: marketing, sales, customer success, and enablement)

You’d be great if...

• You have ~3+ YOE (including ~1-2 years of experience in strategic management consulting and/or ~ 1-2 years of experience in Business Operations or Strategy roles in high growth startups). Prior experience in Growth function is a nice to have.
• You naturally break down complex, unfamiliar problems into well-defined, easy to understand areas of work
• You have a passion for and experience leading projects and working x-functionally with people in an operational/analytical capacity
• You are skilled at navigating complex relationships with senior x-functional stakeholders to drive business outcomes; you naturally build win-win relationships that drive mutual success in the long term

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.