Lead Service Specialist - Digital Implementation Services

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

• Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions
• Provide technical support to applications SCADA and Power applications
• Provide technical support to applications
• Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations
• Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process
• Execute on and serve as technical lead in addition to the current role for the implementation of software solutions.
• Own technical deliverables during the entire lifecycle of the projects.
• Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.
• Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
• Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.
• Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, and support pre-sale strategy (as needed)
• Effectively apply GE Digital execution methodology and project standards.
• Maintain & continuously update technical skills and knowledge.
• Work independently as well as part of the team.
• Maintain strong customer relational and communication skills

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• Bachelor's / Master degree and 5+ years of experience in software services, or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).
• 5+ years' experience with Windows, .NET, SQL or Oracle databases, C++, Java, HL7, Web Services, SOA technologies, or similar programming languages/technologies

• Prior customer support or system implementation experience.
• Software skills in software analysis, design, methodology, and architecture
• Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, or C# programming
• Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
• Demonstrated ability to learn new software development practices, languages, and tools
• Experience with enterprise software and large distributed systems
• Strong spoken and written English language skills
• Experience with development in an ISO-certified environment
• Practical experience with web and other technologies such as HTML 5, JavaScript, CSS and JQuery
• 5+ years' experience in software analysis, design, methodology, development and architecture
• Familiar with web servicess protocol such as RESTful and SOAP