Lead ServiceNow Engineer (WSD)

We are actively seeking talented Lead ServiceNow Engineer with Workplace Service Delivery experience to join our experienced core implementation team.
This role offers the perfect opportunity for strategic thinkers with substantial ServiceNow experience, who are prepared to spearhead the global deployment of ServiceNow from the ground up across our organization. Not only does this role offer the chance to work across disciplines, but it also taps into a role that is integral in the future success of our company.
This position offers hybrid setup with the flexibility to work from any location in Latvia, whether it's your home or our office in Riga.

#LI-DNI#LI-VA2

Responsibilities

• Global implementation of ServiceNow within our organization from scratch
• Work extensively with various modules, including but not limited to ITSM, TSM, TNI, CMDB, Event Management, HRSD, WSD, GRC, and Integrations
• Take charge of building ServiceNow integrations with leading enterprise platforms such as OKTA SSO, Salesforce, and SAP
• Maintain platform consistency and integrity at all times
• Handle patching/upgrades of ServiceNow
• Actively collaborate with internal stakeholders, external customer representatives, and other vendors

Requirements

• Demonstrable experience with SERVICENOW WSD (Workplace Service Delivery) Module implementation (minimum 6 months)
• Solid hands-on experience in ServiceNow implementation, covering a vast array of modules such as ITSM, ITOM, WSD, and HRSD
• Exceptional team player, with excellent communication skills
• Highly self-organizing and able to work autonomously
• Strong presentation skills, with a knack for showcasing results to stakeholders within business and engineering departments
• Consultative mindset, possessing the ability to offer recommendations and improvements concurrent with ITIL and ServiceNow best practices
• English B2 and above

Nice to have

• SNOW Certifications are a bonus (admin, developer, implementer)

We offer

• Engineering Heritage: Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack: Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients: Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth: Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community: Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture: If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup: The flexibility to work from any location in Latvia, whether it's your home or our office in Riga
• Other Benefits: Additional vacation and trust days, private health insurance, Employee Stock Purchase Plan and more

Salary range €4K-€5.9K gross, based on your experience and interview results.
About EPAM
EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.
With offices in 55+ countries, EPAM has grown in Latvia to over 150+ talented innovators in 3 years. We foster creativity and unconventional ways of doing things, welcoming like-minded professionals to join us.