Lead Technical Writer (Instructional Design)

EPAM's Workforce Experience consulting team is looking to hire a Lead Technical Writer (Instructional Design) to their ranks.
This position involves crafting engaging training content relevant to various sectors, improving user support materials, and designing impactful learning experiences. If you have a keen interest in technical writing and instructional design, consider applying to contribute to diverse client projects.

#LI-DNI

Responsibilities

• Collaborate with client stakeholders and Subject Matter Experts to develop and write content for user support articles and educational programs
• Develop video scripts and generate content for knowledge bases and training documents
• Employ authoring tools in the design and development of eLearning modules, online courses, facilitator guides, and instructional presentations
• Edit, proofread, and maintain the professional standards of all outputs and products
• Execute QA reviews to make continuous process enhancements
• Engage in ongoing communication with client stakeholders, product owners, SMEs, and internal EPAM teams during the development phase
• Build solid relationships with both clients and internal teams to maximize the use of tools and resources
• Refresh, revise, and generate new content in cooperation with clients and explore new content creation avenues
• Oversee projects from start to finish, guaranteeing high-quality solutions while directing project specifications, design, development, and implementation
• Assume full accountability for project outcomes and manage stakeholder contributions to deliver exceptional solutions

Requirements

• 5+ years of experience in creating content for varied channels like help centers, knowledge bases, technical scripts, web content, videos, and instructional design
• 1+ years of relevant leadership experience
• Exceptional written and verbal communication skills
• Proficiency in processing, analyzing, and reorganizing substantial data volumes
• Demonstrated expertise in crafting technical content specifically for Knowledge Bases and Help Centers
• Ability to write dynamic and engaging copy for technical or conceptual matter
• Familiarity with various instructional design methodologies, such as ADDIE model, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences
• Understanding of visual design and experience design principles
• Ability to work flexibly both as an individual and within a team context
• Proven reliability, focused on responsiveness and client-centered solutions
• Ability to excel in a fast-paced setting and handle several projects at once
• C2 level fluency in English communication skills

Nice to have

• HTML5 experience

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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