Legal Support Analyst

Job Title
Legal Support Analyst
Job Description Summary
Job Description Summary
The Legal Support Analyst role provides support to Legal Operations at the global level, in working with Legal Suite (Galexy) and Intelex (HSSE) (along with ancillary applications) and giving guidance on the proper processes and procedures.
This position will work closely with the Legal Team/TDS Team/Vendors to resolve/mitigate system issues. The Legal Support Analyst will follow the TDS Support Operations model within the Legal Operations Department.
Job Description

• Monitor ServiceNow queue and respond to client requests for support in a timely manner
• Document client requests and resolutions in ServiceNow
• Create knowledge articles (KBAs) within ServiceNow
• Ensure technology projects delivery of first-class quality within agreed budget and timeframe
• Daily interaction with users to assist with questions and corrections needed within the System
• Daily interaction as needed with various corporate departments to ensure accurate corrections are made
• Daily interaction with TDS Team to ensure system performance
• Assist with instruction on proper processes and procedures within Legal Systems
• Recommendations to Management when additional training or functionality are needed
• Assist users as needed for reporting and questions within the System
• Assist with system errors and data anomalies
• Assist with set up of users and permissions within the system
• Ensure process and technical linkage amongst other enterprise platforms
• Complex troubleshooting within TDS systems
• Track trends of service requests and work with legal team members to mitigate recurring incidents
• Prepare and understand legal team metric and status reports
• Additional assignments and projects as needed
• Drive stakeholder communication and stimulate business project parties' engagement

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email [email protected] or [email protected]. All inquiries not related to accommodations will go unanswered.