LMS Administrator

ModMed is hiring a driven LMS Administrator to join our positive, passionate, and high-performing Client Education team focused on the execution and support of the organization’s Learning Management System (LMS), including the maintenance, evaluation, licensing, and training for all internal and external tools or technologies within the LMS. This is an exciting opportunity to strategically manage, create, and deliver training resources and help guides for employees and clients as needed, as well as continuously troubleshoot issues and trends within a fast-paced Healthcare IT company that is truly Modernizing Medicine! The administrator partners with other key stakeholders across various functions (e.g, compliance, knowledge services, infosec) to understand needs and deliverables.

Your Role:

• Leads the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, and technologies, roles, users, security, and internal system notifications.
• Creates and executes a long-term plan for system growth and improvement.
• Manages the testing and evaluation of new features and tools that integrate with the LMS by facilitating and managing vendor vetting and training.
• Creates systems and workflows to ensure that all course resources are properly set up and available.
• Provides help resources and training for employees and clients, including instructional videos, how-to guides, and FAQs related to the usage of the system, instructional technology, and also documents relevant data about each learning tool in a central repository.
• Establishes and configures the LMS.
• Ensures efficient and effective resolution to system problems and trends by creating and maintaining process workflows and procedures.
• Monitors mailbox associated with LMS and learning and development team to troubleshoot any issues that arise for employees.
• Tracks usage of tools and the system features to provide reports on trends and creates and executes a plan to address those issues and trends.
• Establishes and maintains relationships with the system vendor; communicates with vendors to address issues and trends via overseeing knowledge.
• Facilitates the escalation of and resolution for IT issues connected to the system and/or external tools.
• As a part of the learning team, supports the needs of various functions across ModMed where the LMS is a critical tool to successfully achieve results

Skills & Requirements:

• Bachelor's Degree required.
• 5+ years of experience with LMS  maintenance and administration is preferred; a minimum of 2 years is required.
• Ability to prioritize and deliver on multiple projects.
• Background in instructional or educational technology.
• Applications Administrator experience.
• Experience providing training to staff.
• Strong verbal and written communication.
• Advanced proficiency in integrating external tools into the LMS.
• Proven ability to effectively communicate with internal stakeholders and leadership.