Local Search Coordinator

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

 Our businesses – Press Ganey, Forsta and Forsta Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

Job Description

Rio SEO is looking for a Local Search Coordinator to join our team. This is a key role in how Rio SEO provides local search management services, from the initial implementation of a customer’s location data to ongoing maintenance of how a customer’s data appears on the web. The role requires a high degree of attention to detail in handling large datasets accurately and a persistent mindset to often work through intricate problems in data management. The successful candidate is a process-oriented, fast learner with excellent creative problem-solving skills and is a superior communicator.

This role requires support during PST working hours. If you are open to working US hours (5:00 PM to 2:00 AM CET) and want to be part of a fast-moving, innovative team, we’d love to talk to you!

Duties & Responsibilities: 

• Improve ranking and brand visibility by employing local SEO tactics
• Work alongside Account Manager to accomplish local initiatives
• Onboard and configure new clients within our platform
• A large emphasis will be on data submissions and quality control, by working closely with the Account Managers and the customers to ensure that the integrity of the data is being preserved, implemented, and maintained in a timely manner
• Address your assigned client support issue needs by providing excellent customer service with help from the Account Managers to resolve the issue
• Work with search engine providers such as Google, Bing, Facebook, and Yelp to ensure that our clients’ data is correct and visible
• Proactively detect data issues, research, and resolve
• Must be able to manage and prioritize multiple accounts and projects simultaneously

Qualifications

• BA/BS degree preferred
• 1-year customer service experience
• Ability to multitask in a fast-paced dynamic environment, under pressure, and with tight deadlines
• Ability to work independently and in a team-oriented environment
• Excellent prioritization and time management skills
• Excellent written and verbal communication skills
• Computer savvy, MS Excel proficiency preferred
• Data Entry: 1 year, bonus for advanced Excel skills
• Customer Service: 1 year
• Time Management: 1 year
• SEO: 1 year, bonus for Local Search or Local SEO

Minimum Education:

• High school graduate or equivalent required
• All your information will be kept confidential according to EEO guidelines

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All your information will be kept confidential according to EEO guidelines.