Luxury & Lifestyle Global Sales Coordinator

Company Description

Accor is a global leader in luxury & lifestyle, having curated one of the most extraordinary portfolios of luxury brands in the world. Over the last decade, Accor has successfully cemented its position as a leader in the global luxury & lifestyle hotel market.

• Accor’s luxury & lifestyle portfolio includes more than 400* hotels, over 200* hotels in varying stages of development and approximately 140,000* rooms in the network + pipeline.
• The company has achieved a #2 position in Luxury hospitality worldwide.
• Accor’s prestigious luxury & lifestyle brands – some of which sit in Ennismore - include Raffles, Orient Express, Faena, Banyan Tree, Delano, Sofitel Legend, Fairmont, Emblems Collection, SLS, SO/, Sofitel, Rixos, MGallery and onefinestay.
• Accor also offers a diversified selection of luxury & lifestyle hospitality offerings through its immersive resorts collection.

The Group has embarked on a new chapter of transformation and growth, creating a fully autonomous division for its Luxury & Lifestyle brands, to reinforce its leadership and accelerate growth.

Accor’s luxury brands are a key driver of future growth, representing the largest share of project value in the Group’s development pipeline. The Group’s new brand-led division creates a more agile organization, entirely focused on fast-growth drivers specific to the luxury market, which in turn, boosts value for its luxury hotel owners.

The Global Sales Luxury & Lifestyle team has a strong cross-functional role in the Luxury & Lifestyle division, to support the brands, strengthen Accor’s positioning on this market and boost high margin revenue to the L&L hotels.

Job Description

The Sales Coordinator is responsible for providing active sales support to the Director(s) Global Accounts. 

Main responsibilities:

• Serve as customer service sales support for specific business opportunity fulfillment and general needs.
• Maintain accurate ANAIS profiles of all accounts, with current and potential production levels, based on input and direction from manager.
• Organizing and distributing qualified leads to the respective hotel(s).
• In the absence of a Director, execute appropriate sales process support functions including: follow-up to sales leads, tracing and updating all bookings as required. Customer interaction and advancing the sales process.
• Assist in the organization and coordination (event planning) of specific functions, special events and promotions handled by the Sales team (i.e. familiarization tours, sales missions, sales calls, tradeshow etc.)
• Handle select project management as required by the Director Global Accounts or Executive Director, Global Sales
• Prepare and disseminate all month end reports, and attend all sales meetings.
• Provide administrative functions as required
• Opportunity management in ANAIS
• Confirm all contracts in ANAIS – determine total value of the contract. Ensure all contracts are confirmed prior to program end date.
• Report generation for opportunity management: MIM reports, eRFP reports, Delphi ect.
• Month-end and quarter-end reporting and verification
• Manage and maintain budget including AR request, tracking, forecasting and hotel chargebacks
• Reporting and data analysis for directors key accounts
• Director coverage when they are out of the office
• Assist with client and account management on behalf of the directors
• Assist with vacation and out of office support for the coordinator team
• Other duties as required in support of the Meetings & Incentives Team as directed by VP or ED of Meetings and Incentives

Qualifications

Typical Background:

• Minimum High School Diploma, University degree preferred.
• Working knowledge of Salesforce and all related software, Excel, PowerPoint and Word are required
• Past sales experience (internal or external) an asset.
• Detail oriented with a strong ability to multi-task
• Ability to work under pressure and meet deadlines
• Proven competency in the area of organization and communication skills.

Compentencies:

• Client minded
• Sales oriented personality
• Proactive
• High energy level
• Influencer & convincer
• High achiever
• Fast learner