Manager, Change Management

Job Title

Manager, Change Management

Job Description Summary

Position Summary

Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 50,000 employees in over 400 offices and 60 countries. In 2020, the firm had revenue of $7.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.

The Manager, Change Management will join the Change Management Center of Excellence and will be responsible for conducting impact assessments, stakeholder mapping, business readiness assessments, communication content and training materials. This role may also develop surveys, analyzing data and compiling summary report-outs. This individual will closely partner with the project team and varying change champions to drive program goals and individual behavior changes. This role may also oversee and manage external consultants.

The ideal candidate will be a strategic thinker and quick learner who can juggle multiple priorities, will proactively make connections with partners across the business, has good project management skills and can make decisions even when there are areas of ambiguity.

Job Description

Description

Conduct Impact Assessments

• Identify stakeholder groups that will be most impacted by the intersections of multiple people, technology and process changes
• Facilitate the collection of impacted stakeholder group information via standardized project tools / templates
• Collect planned communications, engagements and change impacts via standardized tools / templates.
• Map planned messaging across projects to ensure cohesive change stories to impacted stakeholder groups
• Ensure reviewers and approvers are understood and documented to enable an efficient content distribution process (i.e., SMEs, HR, Legal, Business Leaders)

Support Governance

• Provide weekly updates and escalate issues, as needed
• Provide weekly RAG status to PM

Develop Change and Communications Road Map

• Using the Change Management Center of Excellence's existing tools / templates, develop road map based on the output of impact assessments
• Ensure tactics support moving people through all phases of the change curve

Enable Readiness Framework

• Document business change readiness criteria for the Project; include weekly update alongside RAG status for PM
• Document mitigation strategies in the event user readiness falls behind key program milestones
• Track progress toward change readiness criteria ensuring overall user readiness and report using a dashboard as needed

Execute Change

• Draft leadership alignment, communications and training materials; coordinate reviews, revisions and approvals; partner with Customer to distribute / deliver materials
• Assess effectiveness of Change Management plans by creating and delivering executive summary at the conclusion that captures results and continuous improvement opportunities

Change Management Center of Excellence Responsibilities

• Manage the Change Management Center of Excellence SharePoint site (e.g., ensuring all materials are up to date and content is relevant)
• Organize and facilitate four Change Management Community of Practice sessions across the organization
• Onboard and provide direction to consultants (as needed)
• Manage change management shared inbox
• Manage Change Management Smart Sheet tracker and reports

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.