Manager, Collections (Hybrid)

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation?Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

The Collections Manager will report directly to the Collections Senior Manager and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures. This person is responsible for optimizing Stryker's cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A/R Aging profile. They will also resolve problems and makes recommendations for improving account handling process. This role will work to optimize the processes involved with collections. This person will act as a central point for de-escalation of issues within the invoice to cash work stream. They will also help to set a strong culture, aligned with Stryker values within the organization.

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• Leader. Provide overall management and leadership to team of collectors
• Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders. Demonstrated conflict resolution skills.
• Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.
• Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

• Assist in the recruiting, interviewing, hiring and development of a the existingteam
• Ensuring optimization and continual improvement of collections, reporting and data analytics processes and implementing industry best practices
• Play a key role in the work migration activities from other Stryker locations, including knowledge transfer and documentation activities
• Partner with customer facing teams, building strong relationships with both internal and external customers
• Travel to meet with key stakeholders to resolve significant collection issues
• Work with order to cash stream partners to increase accuracy and minimize disputes
• Manage the processes related to customer refunds
• Contribute to accurate customer master data elements
• Manage activities related to collections across multiple ERP systems
• Provide regular updates to senior management of KPI's, analysis and trends
• Ensures critical business processes are well documented and communicated to facilitate effective and efficient execution
• Develop, measure and distribute result and efficiency drive metrics / KPI's
• Develops and maintains productive team-oriented staff, and manages relationships with internal Stryker customers
• Work with Internal and external audit teams to review and enforce policies
• Comply with Corporate accounting policies, US and local GAAP
• Performs other related work as assigned by management

• Bachelor's Degree in Accounting, Business or related field
• MS Office Suite
• Fluent spoken and written English. Any other language is a plus
• Working knowledge of credit reporting agencies (Experian, D+B) is a plus
• Oracle and SAP systems knowledge is a big plus

• 8+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems. Have a thorough knowledge of collections related laws. Be willing to periodically travel to customer sites. Have considerable experience with customer negotiations.