Manager, Customer Reconciliation Team

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Equinix is the world's digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Manager, Customer Reconciliation Team

Job Summary

We are seeking a Manager for the APAC Data Reconciliation Team. This hybrid role, located in Warsaw or London, combines team leadership with hands-on data reconciliation efforts and requires at least 5 hours of overlap with APAC business hours. To ensure alignment with the APAC region, the workday for this position will begin daily at 5:00 AM GMT. The role also requires in-office presence twice a week.

Responsibilities

Team Management

• Lead, mentor, and support the APAC Data Reconciliation Team
• Ensure compliance with established standards, processes, and best practices
• Plan team growth and manage resources effectively

Stakeholder Management

• Act as the main point of escalation for stakeholder issues
• Manage expectations across functions and ensure effective communication with stakeholders
• Proactively identify relevant stakeholders and foster collaboration

Project Management & Delivery

• Oversee and guide the team in executing projects on time, within budget, and to scope
• Develop project plans, charters, and risk assessments

Reporting & Analytics

• Create dashboards and status reports highlighting project risks, issues, and progress
• Provide ad-hoc and periodic reporting as required

Process Improvement & Change Management

• Identify process gaps and implement solutions to enhance efficiency
• Update process documentation and oversee post-deployment monitoring and analysis

Testing & Requirements

• Oversee or conduct user acceptance testing and manage test case development

Risk & Resource Management

• Collaborate with Business Systems Analysts and developers to ensure solutions meet requirements
• Manage team resources and budgets, resolving any escalated issues
• Advise the team on risk management and control mechanisms

Qualifications

• Proven experience in team and people leadership
• Bachelor's degree or equivalent experience in a related technical field preferred
• Proficiency in PowerPoint, Excel, Microsoft Suite, and SQL
• Strong knowledge of telecommunications and internet technologies
• Experience with enterprise systems (e.g., Siebel, CapLogix, SingleView, DART)
• Strong analytical, organizational, and time management skills
• Exceptional communication and presentation skills, including the ability to engage with executive leadership
• Ability to travel as needed

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.