Manager, Global Education - Ole Henriksen

Job Description

ABOUT KENDO

Kendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moet Hennessy - Louis Vuitton, the world's largest luxury group. A play on the words "can do", Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.

Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:

• "Can Do" Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
• Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone's voice is heard. We listen with humility and act with courage.
• Storytelling: We tell authentic stories like no, one else. It's our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
• Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
• Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.

The salary range for this position is $90,134 - $112,668 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.

The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.

Kendo Brands has a hybrid work model with three days in office and two days remote each week.

OLEHENRIKSEN is founded on loving yourself AND your skin. We are inspired by our effervescent Danish founder, Ole Henriksen, who first learned how to transform his own skin, then took that expertise to Hollywood to bring results-and joy-to his celebrity clientele. The OLEHENRIKSEN skincare line features transformative formulas with touchable textures and indulgent scents so you can create a spa-like experience in the comfort of your own home.

POSITION SUMMARY

The Manager, Global Education for OLEHENRIKSEN is responsible for driving the education strategy and ongoing creation, implementation, and customization of omni channel tools to drive training and client conversion for global Ole Henriksen brand (North America, international and E-comm). This role will conceptualize and develop global training tools (including videos, digital learning, client activation assets and training programs) for consistent presentation worldwide, and work with various cross-functional teams including Brand Management, Creative Services, Marketing, Digital, International Kendo Education teams and Retail Education partners to drive alignment and execution on all Education initiatives on a global basis.

POSITION RESPONSIBILITIES

• Manage development of comprehensive, disruptive education and client service plans to drive conversion across all training levers, including digital/e-learning, interactive, experiential, and social learning
• Responsible for the full life cycle of global education content development for Ole Henriksen: conducting training needs analyses, leading ideation sessions with global Kendo and retail partners, designing and editing training programs and materials, and researching training methods, technologies, and theories of adult learning on an ongoing basis
• Partner with Field team to relay client journey and product marketing insights to internal teams to help keep consumers at the center of cross-functional decision-making and to enhance Ole Henriksen clients' omnichannel shopping experience
• Initiate, collaborate on, and project manage instructional design and creation of compelling brand and product training materials, digital tools, technology-based trainings, and videos focused on skincare artistry/application, product knowledge and client service that translate brand insights into meaningful, on-brand education initiatives
• Analyze existing skincare training programs and determine the needs to keep content current and innovative, helping to guide the future of the programs
• Manage the ongoing creation, design, and analysis of Ole Henriksen training programs for retail partners, international channels, virtual education, and client service initiatives
• Train KENDO Field Sales Team on product knowledge, advanced skincare application techniques and selling behaviors, functioning as a resource and leader, providing product and sales expertise
• Partner with Events team to create impactful client facing experiences that reflect brand priorities via Education/training/client service
• Maintain creative and active problem solving to drive on time and quality delivery for all projects
• Visit stores regularly to stay connected to project and programming execution and how they live in store
• Stay connected to other industry skincare trends/philosophies within the retail and beauty space

• POSITION REQUIREMENTS

• Bachelor's degree or equivalent experience; 5-7 years of related business experience, Beauty or Retail industry preferred.
• Skincare expertise and passion for conducting trainings/public speaking
• Self-motivated to meet and exceed goals; drive efficiency and innovation in process to improve overall team function
• Excellent team player collaborator with agility to work with cross functional teams, also with proven ability to motivate and inspire direct reports and influence across groups at the global, regional, and local level
• Client-centric, omnichannel mindset
• Creative, solution driven; likes to have fun with skincare
• Ability to collect and leverage key performance metrics and data to provide insights and make strategic business decisions
• Strong Project Management skill set with managing multiple workstreams simultaneously with great success; able to prioritize, lead and manage projects in a fast-paced environment
• Expertise in Microsoft Office, familiarity with Adobe Creative Suite/InDesign/Canva, experience with a Learning Management System (LMS) is preferred
• Ability to travel domestically and internationally