Manager, Insurance Wealth Insure (Cape Town)

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To source and secure new HNW individual Personal Insurance customers.
The role will require a face to face interaction with high net worth customer market which always requires professional conduct.
Providing a comprehensive array of customised Insurance solutions tailored to meet these customer’s needs.
Offer continuous, close, professional and personal attention service to newly acquired and existing customers by assisting and administering the customer’s policy.
Ensure all short-term insurance needs in terms of assisting with claims, cover required, and annual renewal of the policy is provided to the customer on a personal, professional and efficient manner.
Always ensure an excellent customer experience and ensure the six Treating Customer Fairly outcomes dictate behaviour, engagement action and advice given to customer.
The position will require frequent travelling to meet with existing and potential clients and be able to works independently in the absence of supervision / assistance.
When required, visits, delivers (and/or collects) documents and relevant information from HNW customers’ homes or offices at the convenience of the customer

Qualifications

Minimum qualification – Grade 12/Matric Certificate
Full Qualification as recognised by the Registrar
Fit and Proper - FSCA
Higher Certificate Short-term Insurance 
Relevant business-related tertiary qualification e.g. BA degree/qualification is an advantage
Undergraduate degree, or similar [majors in Risk, Finance, Insurance an advantage] and/or
Postgraduate or professional qualification in risk and relevant experience an advantage
Be prepared to write KI examination should this be required
Must have passed FAIS exams min 60 credits – qualification and experience as determined by “Fit and Proper Requirements” of the FAIS legislation.

Experience Required
Previous portfolio Insurance relationship management experience (5 years in total) as an Account Executive/Insurance Manager managing a portfolio of HNW customers in the personal short-term insurance environment is preferable.
A minimum of 5 years previous working experience in Short term insurance. Preferable in a sales, servicing, personal portfolio management position. Practical exposure to banking principles and to establish credible relationships.
MUST be fluent in Afrikaans (read, write and speak)

Additional Information

Behavioral Competencies:

• Strong interpersonal skills
• Networking and Relationship building skills
• Research and Analysis
• Presentation skills
• Customer service skills
• Advanced MS Excel, MS Access and Word and PowerPoint skills
• Excellent verbal and written communication skills at all levels, especially with personal private banking and private client bankers. 
• Financial literacy and Numeric essential
• Planning and Organising 
• Negotiation skills.
• Excellent self-starter
• Consistently always portray a professional corporate image and be presentable. 
• Ability to establish and maintain effective working relationships with all stakeholders

Is driven:
- Active: Energetic, vigorous, enjoys being out and about
- Competitive: Plays to win, takes up the challenge, is a poor loser.
- Results orientated: Strongly motivated to compete and achieve impressive results, strives to improve, has a “can do” attitude and enjoys challenges.
- Self-disciplined

Technical Competencies:

• A sound knowledge and understanding of Insurance principles and practices, including an understanding of personal private banking and private clients banking space, processes and requirements.
• A good working knowledge of the FSCA, Financial Advisory and Intermediary Services Act (FAIS) and Financial Intelligence Centre Act (FICA).
• A sound knowledge of short-term insurance sales principles and practices to manage an optimise portfolio retention and growth.
• Good knowledge to analyse other underwriters offering, policy terms and conditions and to compare cover to the SIL offering and individual product offering and information.
• Identify gaps in existing policy terms and conditions and be able to close these gaps with the correct products and cover