Manager, Network Engineering & Operations

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work

The Manager, Network Engineering & Operations is responsible for leading the bank’s network operations, ensuring a secure, reliable, and efficient network infrastructure across cloud, data centers, and office locations. This role focuses on people leadership, vendor management, day-to-day operational excellence, and executing network solutions aligned with designs from the Infrastructure Solutions team. The incumbent will manage strategic vendor relationships, develop a network roadmap, drive continuous process improvements, and ensure service availability to meet business needs. 

Core Responsibilities!

• People Leadership
• Lead a team of network engineers and analysts, providing direction, coaching, and career development guidance. 
• Foster a high-performance culture by setting clear performance goals and providing regular feedback through 1:1 meetings and formal reviews. 




• Vendor Management
• Manage relationships with key vendors, including Cisco, Fortinet, and Managed Service Providers (MSPs). 
• Ensure vendors meet service level agreements (SLAs) and deliver high-quality support and solutions. 




• Operational Management 
• Oversee the day-to-day operations of the network infrastructure, including monitoring, maintenance, and troubleshooting. 
• Ensure network uptime and performance through proactive monitoring and issue resolution.




• Strategic Planning & Process Improvement
• Develop and maintain a network roadmap that aligns with business objectives and future growth.
• Identify opportunities for process improvements, including automation, to enhance network operations and efficiency. 




• Compliance & Risk Management 
• Ensure that network operations comply with internal policies, regulatory requirements, and best practices. 
• Maintain a strong risk management framework by adhering to network standards and controls. 

Let's Talk About You!

• Bachelor’s degree in computer science, information technology, or a related field. 
• 7+ years of experience in IT infrastructure roles with a focus on networking and operations.
• 5+ years of experience in a leadership role managing technical teams. 
• Hands-on experience with Cisco Meraki and Cisco ISE.
• Expertise in managing Fortinet firewalls, both in Azure and on-premises environments. 
• Public cloud experience, particularly in Microsoft Azure.
• Relevant certifications in networking technologies (e.g., Cisco CCNA, CCNP, Fortinet NSE) are an asset. 
• ITILv4 certification or working knowledge of ITIL framework is preferred. 
• Proven track record of delivering network projects and managing complex network environments in fast-paced industries. 

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺 Medical, dental, vision, life, and disability benefits

📝 Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days

🖥 Virtual events to connect with your fellow colleagues

🎓 Annual professional development allowance and a comprehensive Career Development program

💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!