Manager - Product Operations (Pricing)

Company Description

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

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Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. 

Working as a Manager - Product Operations (Pricing) at Freshworks, you will be responsible for leading pricing and packaging strategies across product lines. Your role involves defining pricing policies, conducting pricing analytics, and collaborating with cross-functional teams to optimize pricing strategies. Your expertise in financial modeling, market insights, and cross-functional collaboration will be critical in driving Freshworks' success through effective pricing and packaging strategies.

Responsibilities:

1. Define Pricing Policies: Develop and implement pricing policies for existing and new products.
2. Conduct Pricing Analyses: Utilize advanced analytics and research methods to analyze market share, demand elasticity, and competitive intelligence for data-driven pricing decisions.  
3. Collaborate with Product Leadership: Work closely with product leaders to develop effective packaging and bundling strategies that enhance product positioning and value proposition.
4. Establish Data-Driven Methodology: Collaborate with Finance and data teams to establish a data-driven methodology for building pricing strategies.
5. Ensure Alignment and Documentation: Ensure pricing strategies and practices are well-documented and aligned across all stakeholders within the organization.
6. Foster Team Processes: Work across teams and stakeholders to establish processes that support the pricing roadmap and ensure their successful implementation.
7. Drive Inclusiveness and Diversity: Champion initiatives that foster a culture of inclusiveness and diversity within the team and the organization.

Qualifications:

• 8+ years of strategic planning and/or product management experience in SaaS or related fields
• 4+ years of experience in leading software projects
• Bachelor's degree in computer science, engineering or a related business discipline
• Ability to communicate and influence stakeholders across functions and levels

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.