Manager, Product Success

Summary

Spark is hiring a Manager of Product Success to oversee the team dedicated to ensuring our agents successfully onboard and engage with our industry-leading insurance platform. The ideal candidate has previous experience managing a team dedicated to product onboarding and high-value ongoing support and is excited to develop a roadmap for how the team can have an even greater impact as Spark grows.

You will report directly to the co-founder and CPO as we explore the best way to improve our industry-best 50% DAU rate among our top producing agents.

Key Responsibilities

• Manage and grow an existing team of Product Success team members
• Maintain a high standard for the team by proposing SLAs and holding the team accountable for them
• Propose OKRs and strategic initiatives during biannual planning related to driving product adoption scalably
• Coordinate with cross-functional partners to identify opportunities for your team to provide in-depth product knowledge and support
• Develop new processes as the business needs shift and strategic opportunities emerge
• Own external documentation for our product and identify opportunities to reduce inbounds to our support teams

Skills Knowledge and Expertise

• Prior experience managing a team dedicated to product onboarding and ongoing support
• A passion for solving problems and a desire to advocate for our highest potential and most valuable agent users
• A willingness to own ambiguous initiatives without established precedents or frameworks
• Comfort with analytics tools and a lean toward making decisions using quantitative and qualitative data
• Excellent written and verbal communication skills
• Prior early stage startup experience in an insuretech environment a strong plus

Compensation