Manager-R

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Client Data Services team is responsible for adding and maintaining client information with respect to settling and confirming transactions pertaining to Global Securities (Equity - FI, PB and Cash). This includes adding and updating client bank details SSIs - standard settlement instructions, contract note delivery information and the creation of client sub trading accounts for GBAM OPS clients. Ensure secondary review for such data is performed by the assigned reviewer in the process Work on projects for set-up of new clients within specified deadlines. The qualifying candidate will have prior experience of having managed Reference data services activities for the global markets domain.

Job Description

Success is measured at a team level, with internal targets and results being measured against the Line of Business external peer group on a regular basis. The error free Data set ups, adhering to the regulators requirements Segregation Violations, Fines and our success in the market versus our peer group is a key barometer in measuring the control of risk around the process.

The key to success is to ensure we process projects and requests within tight deadlines as prescribed by the SLA's/KRI's/KCI's. In a deadline driven environment, turnaround, accuracy and escalation are of high importance as we are at risk to market movements, client relationship, and the bank's reputation including settlement risk. Sense of urgency and attention to detail are pivotal competencies required to perform the functions.

The successful candidate is expected to quickly understand & own all aspects of the Internal systems, Process flows and SLAs / CTQ's from a Service Delivery perspective and ensure that every team member is working & delivering to their set responsibilities adhering to set procedures & controls, documented as part of SOP's, to relevant market cut-offs & timelines in an accurate & timely manner delivering quality output for the groups Institutional & other clients.

Responsibilities

• Lead the team of associates as below, however not limited to (directional expectations)..

• Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
• Contribute towards consistent delivery on Business metrics along with other new responsibilities and setting higher standards for self and Team's performance
• Analytical thinking & logical reasoning for rational decision making
• Understanding of Project Management and Six Sigma concepts & tools
• Build productive teams that work effectively together to achieve or exceed set operational targets & client Service Level Agreements (SLA's)
• Driving Process Improvement and efficiencies
• Lead by example - Adherence to all Organizational policy and procedures, including legal & regulatory requirements for self and team
• Act as a process SME
• Understanding of Business Continuity Management
• To provide coaching & support to individuals to develop their skills, acting as a role model for excellent behavior and performance
• Encourage two way communication with the team
• Liaise with LOB effectively to manage the service delivery in line with the SLA and ADHOC situations
• Experience in handling the monthly deliverables like Dashboards/Risk Matrix etc.

Ensure contingency plans / flexibility in staff levels to manage workload in adverse conditions (e.g. sickness, holidays etc)

Requirements

Education - Graduate / MBA

Experience Range - 12 to14 years

Foundational skills - Investment Banking, Global Markets

• Excellent Communication skills
• Proven People Management track (lead and develop team)
• Excellent stakeholder management

Desired skills - Prime Brokerage Equities & Fixed Income products.

Work Timings - 8:30 PM to 5:30 AM

Job Location - Gurugram