Marketing Operations Manager (USA Only - 100% Remote)

About Us

Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact.

We 💛small, scaling businesses. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.

About the Role

We're looking for a Marketing Ops Manager to join our growing marketing team at Close. You'll report to the Head of Demand Generation and work to support the marketing team and greater go-to-market (GTM) organizations.

Our marketing team at Close is growing rapidly, and we need a strategic marketing ops manager who can help ensure we're optimizing channels, tactics, tools, and handoffs to better capture and convert demand. We're not looking for a ticket taker - we're looking for someone who can help us analyze what's working, what's not, and make recommendations for how we can improve. This is a critical role to ensure we're optimizing not just our marketing tech stack, but our entire lead flow for the organization!

Our ideal candidate will have a proven track record of helping go-to-market teams make informed business decisions, developing system solutions, and supporting cross-functional initiatives.

Come help us build best-in-class SaaS systems and processes.

⭐ What you'll do

• Using our own CRM, you’ll learn Close like the back of your hand and serve as the Admin for Close and all other martech including Customer.io, Webflow, Google Analytics, etc
• Build, evaluate, and monitor automated workflows between marketing and sales ie lead routing, lead assignment, rules of engagement, etc
• Monitor conversion points in the customer journey and make data-driven recommendations to improve conversion
• Help ensure data is properly passed and stored across Martech tools
• Evaluate and onboard new technologies; support existing technologies
• Create business process documentation and training materials
• Work with Rev Ops to create and troubleshoot reports on marketing performance, leveraging data-driven insights to recommend optimizations and future strategies
• Ensure accurate data flow from campaigns to attribution and reporting frameworks by standardizing campaign operations and maintaining best practices in data governance 
• Work cross-functionally across Close to support business stakeholders on all teams, ensuring cohesive and effective marketing efforts

🪞 Who you are

• 3-5 years experience in a marketing ops admin role
• Proficient in implementing and managing MAP and CRM tools
• Previous experience at a PLG company is a plus
• Excellent communication skills to keep relevant stakeholders informed
• Self-motivated and curious; you’re willing to question and challenge the status quo
• Data-driven, you love to see the impact your work has on KPIs
• Physically based in the United States

🌏 Why Close?

• Watch our culture video featuring our annual team retreat in Italy
• 100% remote company
• 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
• Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay
• 1 month paid sabbatical every 5 years
• Paid parental leave
• Medical, Dental, Vision with HSA option (US residents)
• 401k matching at 6% (US residents)
• Dependent care FSA (US residents)
• Our story and team 🚀

💚 Our Values

• Build a house you want to live in - Examine long-term thinking and action
• No BS - Practice transparency and honesty, especially when it’s hard
• Invest in each other - Build successful relationships with your coworkers and customers 
• Discipline equals freedom - Keep your word to yourself and others
• Strive for greatness - Constantly challenge yourself and others 

💻 How We Work Together

• Productivity, Quality & Impact - We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. 
• Asynchronous communication & collaboration - We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. 
• Appreciation for Deep Work - During your normal work day, not after a day a meetings!
• Autonomy & Freedom - Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start. 

Working from 22+ countries, we’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Close has been 100% remote since 2016, creating an intentional workplace around asynchronous communication and collaboration. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.

We practice a mature approach to the workplace -- manage your time effectively, communicate thoughtfully with your teammates and customers, and produce high quality work. We have impressive tenure amongst the team; we stay at Close because we love working with our colleagues, we appreciate the autonomy and we thrive in an environment that challenges us to do our best work.

Unanimously, our favorite value is “Build a house you want to live in.” We make decisions that are rooted in helping our customers become more successful. We care equally about the health of our business and the wellbeing of our people. 

Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.

While we are excited by all the opportunities that generative AI has unlocked, we request that you refrain from relying on AI tools when completing an application. We ask these questions because we want to get to know you, your experience, and your communication style. All responses are read closely by humans and any obviously AI generated applications will be disregarded.