Marketing Traffic Manager

Company Description

iKhokha is a place where chance-takers become change-makers. 

At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest-growing FinTech's in Africa, we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Are you a master multitasker with a knack for keeping campaigns running like a well-oiled machine? iKhokha is on a hunt for a Marketing Traffic Manager to join our tribe! 

If you thrive in fast-paced environments and love bridging creative ideas with strategic execution, we want you on board to help us build the future of fintech! 

So, what will you do?

You will be a servant-leader and natural facilitator for the Marketing Agile Teams.

Facilitate, oversee and manage delivery of cross-functional teams within the agile marketing framework at iKhokha.

You’ll be responsible for making sure teams live by the values and practices of the Scrum/Kanban methodologies, which includes relevant coaching and guidance within the teams and with those who interact with the team. 

In addition to the above, the following experience and business understanding will make you a frontrunner for the role: 

• Guide the team and the organisation on how to use Agile/Scrum practices and values to improve customer service and user experience. 
• Responsible for facilitating the adoption, implementation and sustainability of agile principles, processes, and practices; By supporting and coaching product owners, scrum teams and other interested stakeholders and integrating agile principles into team practices and work products. 
• Instruct and model core agile principles of collaboration, prioritisation and team accountability, and visibility; ensure the consistent application of scrum methodologies across the organisation. 

Team Formation: 

• Build a safe and trusting environment where conflict can be managed in a healthy way without fear of blame 
• Facilitate and improve communication, collaboration, decision making and conflict resolution 
• Facilitation and/or oversight of Scrum ceremonies (Daily stand-ups, Sprint Planning, Sprint Review, Retrospectives and Backlog Refinement) 
• Guide team in establishing normalised estimations and help them base sprint commitments on average velocity. 
• Support the HOM/CD, Team Leads and Stakeholders in assessment, prioritisation and backlog grooming and management.
• Coaches the team on self-organisation to fill the intentional gaps left in Agile/Scrum frameworks and increase accountability in the team.
• Providing all support to the team using a servant leadership style wherever possible leading by example. 

Drive Marketing Delivery: 

• Facilitate getting the work done without coercion, assigning, or dictating the work ensuring that the team maintains focus on quality and continuous delivery. 
• Ensure visibility of impediments/blocks, facilitate removal of impediments and communicate and/or initiate trade off discussions if required. 
• Help teams and individuals clarify tasks / objectives and actions to achieve them. 
• Assist with internal and external communication, improving transparency, and radiating information. 
• Support Marketing Leads in prioritising the backlog regularly, making sure the highest valued items are being worked on each sprint. 
• Support the Marketing and Team Leads in tracking changes to scope and their communicate of these changes to relevant stakeholders. 
• Support the Marketing Leads, stakeholders and team in production planning and preparation. 
• Generate and maintain team metrics, keeping track of and communicating teams’ sprint scope (based on average velocity), commitments and priorities. 
• Assisting teams in alleviating any blocks of impediments, escalating if required, and managing and/or communicating any resulting trade-offs.
• Closely communicating and collaborating with Marketing Leads, stakeholders and teams to support and assist in facilitating the full project workflow and production cycle. 

Qualifications

• Degree/Diploma or other relevant qualification. 

 Deal Breakers:

• At least 2 years’ experience as a Project or Traffic Manager and/or Scrum Master. 
• 3-5 years’ experience in a Marketing or Creative/Design Agency environment. 
• Experience and knowledge of Agile principles and methodologies. 
• Agile principles, values and the Agile Manifesto. 
• Agile workflow methods: Scrum, Kanban. 
• Scrum values, roles, theory and practices, servant leadership, facilitation and presentation, mentoring, conscious communication, conflict resolution, continuous improvement, collaboration and transparency. 

Additional: 

• Group facilitation approaches/formats e.g. Retrospectives, sprint plannings, backlog grooming. 
• Experience working with Project Management Software (e.g. Monday.com, Trello, Jira, Height, Asana, Wrike). 
• Experience collaborating with Creative and Strategic Marketing roles. 
• Fintech understanding preferable but not essential. 
• • Creative & strategic brand marketing and production. 
• • Strong verbal and written communication skills. 
• • Excellent interpersonal skills and ability to work with diverse personality types 
• • Relationship management skills with the ability to influence 
• • Analytical, diagnostic and problem-solving skills. 
• • Ability to work under own initiative. 
• • Coaching and mentoring skills. 
• • Reporting skills and analysis of team capacity and performance. 

Additional Information

Perks of joining the Tribe? 

• Work in a high-growth company with tangible results you're accountable for. 
• Enjoy hybrid, remote, and in-office work models. 
• Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions. 
• Visionary leadership. 
• Seize the opportunity for study leave.
• Access to on-demand learning at your fingertips. 
• Experience a friendly, collaborative culture with a team of all-round-lekker humans (it’s true, we surveyed our Employees and they told us so). 
• If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.