Med Info Spec I - Registered Nurse/Pharmacist license required (Night Shift / Hybrid)

Work Schedule
Third Shift (Nights)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

Location/Division Specific Information

Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Office Location: Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines

Work Shift Schedule: Night Shift (US Business Hours)

Work Setting: Hybrid; 1 to 3 days a week on-site (after training period)

Training Period: 2-4 weeks

Discover Impactful Work:

As a Medical Information Specialist I (Nurse), you will provide technical and medical information, and/or performs intake of adverse events/ product
complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual's expertise, experience and training.

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
• Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the
  appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including
  members of client management) to resolve complex inquiries. As needed,
  researches medical literature and drafts responses for such inquiries

Keys to Success:

Your demonstrated capability to provide outstanding customer service and your dedication to maintaining quality and accuracy will be crucial. Collaboration and a dedication to excellence will ensure your success.

Education

• Bachelor's degree in nursing or equivalent experience in the field
• Active RN/RPh license in Philippines required.
• Active US RN is an advantage

Experience

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years)
• Proven experience in a medical or research environment
• Demonstrated ability to analyze and research medical inquiries
• Experience detailing interactions in accordance with regulatory guidelines

Knowledge, Skills, Abilities

• Excellent English Language both verbal and written in communication skills
• Excellent English language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstance

Physical Requirements / Work Environment

This role requires working in a standard office environment. Occasional travel may be required. The ability to remain seated for extended periods is necessary.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!