Membership Coordinator - Europe (m/f/d)

The venue…

SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital. In addition to restaurants, a fitness studio, rooftop pool, in-house cinema and a spacious spa area, the hotel offers 65 rooms in various sizes, 20 flats and four lofts. In addition to Berlin and Great Britain, there are other houses in the USA, Toronto, Barcelona, Amsterdam, Istanbul and Mumbai. The SOHO HOUSE includes the concept store THE STORE X. THE STORE X is a platform for ideas and culture. The range includes fashion, art, design and also attracts a global community of creative people to 180 The Strand in London, Soho House Berlin and Soho Farmhouse in Oxfordshire. Our aim is to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.

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The role...

The Membership Coordinator - Europe is a key player in cross-departmental/country organisation - planning and coordinating member communications and liaising daily between teams to provide updates, organise calendars and ensure tight alignment. The right candidate will have an innate level of organisation ad acute attention to details, with a solid understanding of membership communications tactics and storytelling. The role will be key in coordinating the EU agenda aligned to the directive of the EU MC Director, they will closely support to manage timelines, diaries, calendars and meeting needs. Reporting into the EU Membership & Communications Director; the Member Communications Assistant is responsible for implementing and executing the local member communications strategy for the EU. region.

Main Duties and Responsibilities: 

•    Manage and execute all appropriate correspondence where required
•    Monitoring DMC’s emails and responding as per guidance set
•    Preparing communications EU wide
•    Liaising with the teams to manage deadlines and chase late submissions etc
•    Take notes and minutes during meetings 
•    Conducting and/or preparing any basic research where advised
•    Organising meetings with clear diary management and issuing set agendas
•    Support membership and operational needs with the planning and execution of the member communications strategy for Houses, Restaurants, Hotels and Workspaces in the region – working closely with the Director.
•    Coordinate printed collateral and on-site messaging to members across the EU.
•    Conduct weekly reports (email metrics, social data) for the EU Director of Membership & Communications on local communication initiatives to ensure team learns and progression.
•    Diary Management, efficiency management of all meetings, send invites for meetings/zoom and manage scheduling conflict 
•    General Enquires for Members
•    Salesforce Admin on Members
•    Presentation Building including on Prezi, Keynote
•    Travel booking in line with company policy 
•    Support EU DMC on bigger event moments at the House

Requirements...

•    A minimum of 2 years’ experience in relevant administration/coordination role(s)
•    Excellent written and verbal communication skills with an acute eye for detail
•    Energetic, flexible, collaborative and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs, whilst always putting the member and the customer at the heart of what we do 
•    Excellent organisational confidence in manipulating data in Excel, Google Docs and other planning tools
•    A natural inclination for proactivity, positivity, team work and collaboration
•    Can conform to shifting priorities, demands and timelines
•    Experience and background in a hospitality or subscription business a plus 
•    This role may require working beyond normal office hours, including some nights and weekends, depending on business needs
•    This role will require spending time each day on the floor of the relevant House to be present for members and supporting team members

Extras...

•    Travel: Role might require up to three EU trips per month (remote meetings will be preference where possible, where office location is required)
•    Openings: Support DMC & local teams with any arising tasks at openings
•    Languages: Business English is a must, one or more additional European language a plus

Benefits...

• 2 paid 'Volunteer Days' per calendar year (to support charitable causes).
• Soho Friends Membership 
• Monthly movie screenings in the in-house cinema with current movies
• Monthly workout opportunities (including inter-departmental).
• Weekly Yoga/Pilates classes
• 50% discount on our Cowshed products
• Discounts with external providers (corporate benefits)

We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.