MEP Install Support Manager, Field Operations

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.  We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Celebrating 4 years on Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.   We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of MEP Install Support Manager, Field Operations.  In this position, the successful candidate will be highly technical, and highly customer-focused, with an ability to multitask in a fast-paced environment while ensuring high work quality is upheld by the Install Support teams.

Why this Role is Important:

This role supports the company’s dedication to applying the right set of energy saving solutions within each customer location while prioritizing quality, timeliness, cost-effectiveness, and customer satisfaction.

Responsibilities:

• Lead the Budderfly Installation Support group, ensuring cohesion between the group’s remote technical support associate (TSA) team, in-field traveling superintendent team, and adjacent Field Ops teams.
• Establish, audit, and oversee CORE (Refrigeration, LED, Water) installation processes, to ensure expectations are aligned across vendors, customers, and internal customers.
• Onboard, develop, and manage a new in-field traveling superintendent function to ensure consistently high-quality installations across the Budderfly customer base.
• Ensure the utmost customer satisfaction is maintained throughout the CORE installation process.
• Develop and monitor budgets, goals, and objectives to ensure departmental profitability.
• Review the team’s work to ensure quality meets established standards, techniques, and safety requirements, while driving continuous improvement.
• Maintain communication with vendors concerning quality issues, operational concerns, and other relevant issues as they apply to installations.
• Prepare and report performance metrics (KPI tracking) to upper management.
• Design, develop, index, and maintain process and technical documentation.
• Promote training opportunities and resources to employees.
• Frequently coordinate with adjacent teams to identify areas of improvement related to installation activities and implement accordingly.
• Travel nationwide (up to 20% on average), for team and/or contractor trainings.
• Other job-related duties may be assigned.

Desired Skills and Experience:

• Bachelor’s degree in Engineering / Construction Management, or related field preferred.
• Minimum 2-5 years management and personnel development experience.
• Minimum 2-5 years performing hands on work with refrigeration, lighting, plumbing, IoT and connectivity systems and devices.
• Minimum 5 years of facilities management, building engineering, or building maintenance experience.
• Knowledge of building codes, industry best practices, and OSHA safety regulations.
• Exceptional skill in relationship building and conflict resolution.
• Superior critical thinking, problem-solving, organization, communication skills with an attention to detail and a demonstrated ability to work independently, manage a team, and drive improvement.
• Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs.
• Valid Driver’s License (with an ability to drive in any state).
• Experience in the QSR, Casual Dining, and Hospitality industry, preferred.